• Associate Technical Lead

    Eptura, Inc (Atlanta, GA)


    Department

     

    Support

     

    Employment Type

     

    Full Time

     

    Location

    US

    Workplace Type

     

    Fully remote

     

    Shape the Future of Work with Eptura

     

    At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

    Job Description

    We are seeking a **highly skilled Associate Technical Lead** with expertise in **technical troubleshooting, client support, and SaaS products** . This **client-facing role** is critical in delivering exceptional technical solutions for our **Archibus product** , ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you!

     

    As an Associate Technical Lead, you will be responsible for **providing Tier 2 technical support** , **resolving complex issues** , and **collaborating across departments** to deliver solutions efficiently. You will be **hands-on with databases, cloud technologies, and web development** , while also mentoring team members and optimizing live system performance.

    Key Responsibilities

    + **Technical Troubleshooting & Issue Resolution** – Address complex technical challenges in Archibus to ensure client satisfaction.

    + **Cross-Functional Collaboration** – Work closely with teams across **Technical Support, Cloud Operations, Development, and Professional Services** to resolve issues effectively.

    + **Client Engagement & Support** – Partner directly with customer and partner teams to facilitate smooth issue resolution.

    + **Product Support & Enhancements** – Identify patterns in technical challenges and proactively optimize product performance.

    + **Performance Optimization & Live Monitoring** – Ensure system reliability with proactive tracking and fine-tuning.

    + **Innovative Problem Solving** – Apply creative thinking to develop effective solutions for technical challenges.

    + **Clear Technical Communication** – Convey complex technical concepts to both technical teams and business stakeholders.

    + **Training & Documentation** – Share knowledge internally, document best practices, and mentor team members.

    + **Bug Identification & Submission** – Identify, document, and escalate software bugs for advancement to the Engineering team.

    + **Contribute to Engineering Hackathons** – Bring fresh ideas and contribute to key initiatives.

    Skills, Knowledge and Expertise

    + **5+ years of experience supporting SaaS software** – Expertise in troubleshooting and resolving technical issues.

    + **Advanced product knowledge** – Strong understanding of Archibus and SaaS platform functionalities.

    + **Moderate experience with SQL Server, Azure, SSO, SAML, APIs** – Ability to navigate complex technical environments.

    + **Proficient in Web Development** – Skilled in **HTML, JavaScript, React.js, Java, XML, and CSS** .

    + **Cloud & Security Expertise** – Experience with **SAML, SCIM, AWS, Azure, Apache Tomcat** .

    + **DevOps & CI/CD Knowledge** – Familiarity with **GitLab, GitHub, Agile methodologies** , and automated deployment practices.

    + **Diagnostic & Analytical Skills** – Strong troubleshooting abilities to resolve technical challenges efficiently.

    + **Excellent Communication** – Ability to articulate technical concepts clearly to both technical and non-technical audiences.

    Preferred Qualifications

    + **Cloud Operations Expertise** – Background in **Site Reliability Engineering or Cloud Operations** .

    + **Security Protocol Knowledge** – Strong grasp of identity management and security protocols.

    + **AutoCAD & Building Systems** – Familiarity with **AutoDesk AutoCAD and Revit** for troubleshooting building and floor plan issues.

    + **FedRAMP Compliance Experience** – Supporting **FedRAMP-compliant products** .

    Benefits

    + Health, Dental, Vision & Pet Insurance

    + Dependent, Spousal and Domestic Partner coverage available

    + Up to $1000 Company HSA Contribution

    + Medical, Dependent Care and Limited FSA Accounts

    + Income Protection and Replacement - 100% Company Paid

    + Short Term Disability

    + Long Term Disability

    + Life Insurance

    + Employee Assistance Program

    + Flexible PTO

    + 401K with company match

    Eptura Information

    + Follow us on Twitter | LinkedIn | Facebook | YouTube

    + Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

     

    \#LI-Remote