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Job Description: Platform Implementation Specialist / Onboarding Specialist

Location

Preferred, in Priority: New York City, San Francisco

Open To: Phoenix, Los Angeles, Denver, Chicago

Typical Business Hours

9 EST - 6 EST (or equivalent in your timezone)

About the Team

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the DoorDash first-party Online Ordering product and features.

About the Role

The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

Responsibilities

+ Drive merchant onboardings & implementations with clear, concise communication.

+ Deliver strong presentations and handle merchant frustrations with grace and support.

+ Train our merchants on DoorDash’s Online Ordering product and functionality.

+ Create merchant collateral to improve their training and product usage.

+ Become a product expert and cross-functional subject matter expert on Online Ordering.

+ Collaborate and support our sales team with their merchant implementation challenges.

+ Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.

+ Meet our team's high bar of internal and external service and timeline goals.

+ Highlight opportunities for leadership to improve team workflows and merchant success.

+ Be able to achieve immediate results and adapt to an evolving work environment.

+ Look for ways to improve and want to shape the direction of the company.

Qualifications

+ Bachelor’s degree or equivalent work experience

+ 3-5 years of work experience in onboarding, implementation, project management and/or account management

+ Able to complete tasks accurately, effectively, and on time with superb attention to detail

+ Experience working successfully cross-functionally with individual contributors

+ Excellent external and internal customer presentation skills

Pay and Benefits

The pay range for this position is $38.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.