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Job Title:

Technical Product Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

**Job Title** : Technical Product Manager

**Job Summary :** As a Technical Product Manager, you will manage the complete product lifecycle, from strategy through to development and market readiness. Your leadership will guide critical, high-visibility projects, specifically in digital infrastructure and software development practices.

Responsibilities

+ Drive the execution of telecom and platform integration projects, ensuring alignment with business strategy and timelines.

+ Lead the development, management, and scaling of RESTful APIs and microservices that power enterprise applications.

+ Oversee infrastructure setup, migration, and disaster recovery (DR) planning and execution.

+ Manage and optimize Kubernetes-based deployments and container orchestration.

+ Improve CI/CD pipeline efficiency to accelerate product delivery and maintain quality.

+ Work cross-functionally with engineering, architecture, operations, and marketing to ensure API-first product development.

+ Define API requirements, technical documentation standards, and versioning strategies.

+ Analyze market trends and customer needs to shape product positioning and feature prioritization.

+ Clearly communicate product vision, progress, and decisions to technical and non-technical stakeholders.

Qualifications

+ 8+ years of experience in product management, including successful delivery of high-visibility technical projects.

+ Strong experience designing, launching, and managing APIs and developer-facing products.

+ Solid background in telecom or infrastructure-related projects.

+ Hands-on experience with Kubernetes, containerization, and API gateways (e.g., Apigee, Kong, AWS API Gateway).

+ Expertise in CI/CD tools and pipelines (e.g., Jenkins, GitLab CI, Argo CD).

+ Excellent problem-solving, analytical thinking, and stakeholder communication skills.

+ Strong leadership and the ability to guide technical teams through complex product challenges.

Preferred Skills

+ Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

+ Familiarity with API security standards (OAuth2, JWT, rate limiting, etc.).

+ Knowledge of Agile/Scrum methodologies.

+ Experience with cloud platforms such as AWS, Azure, or GCP.

This position will be posted till 06/11/2025

\#Li Hybrid

\#Concentrix

The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .