• Customer Service Representative

    TEKsystems (Escondido, CA)


    Description

    Answer inbound calls

     

    Provide excellent customer service by being attentive and respectful

     

    Log inbound calls within tracking software

     

    Make outbound calls (as needed)

     

    Listen to voicemails, log voicemails within tracking software, and make return calls

     

    Make notations, create and update entries in tracking software

     

    Collect and process payments through virtual terminal software

     

    Assist in preparation of office mail; includes separating printed materials, quality checking each printed page, packaging in appropriate envelope, metering using stamp software, logging items onto tracking spreadsheet, sealing and placing in mail box for pick up by postal carrier.

     

    Assist in organizing and maintaining general email inbox

     

    Organize and maintain personal email inbox

     

    Greet walk-in patients and assist with filling out paperwork

     

    Develop and maintain great working relationships with co-workers, customers and clients

     

    Be proactive in identifying customer concerns or problems

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Escondido,CA.

     

    Application Deadline

     

    This position is anticipated to close on Jun 20, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.