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Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.

We are looking to hire a **Senior** **Software Engineer** in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.

We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Responsibilities

As an engineer you will be responsible for implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:

+ Design, implement, test, deploy, maintain, and improve our software components and services

+ Embrace and use state-of-the-artnew technologies

+ Participate in technical discussions and bring new ideas to the table

+ Own quality and devopsfor your code

+ Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint

+ Develop software that empowers customers to optimize their business processes

+ Author internal tools that improve the teams’ quality and productivity

+ Contribute to the positive, solution focused and creative team spirit

+ Support less experienced team members in their progress and development

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications

Required/Minimum Qualifications

+ Bachelor's Degree in Computer Science, or related technical discipline AND 4+ yearstechnical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, or Python

+ OR equivalent experience

+ Experience with design and implementation of enterprise-scale services

+ Experience with customers success, zero trust security and compliance

Preferred/Additional Qualifications

+ Solid coding, debugging, and problem-solving skills

+ Experience delivering Dynamics 365 and/or Power Platform solutions

+ Excellent verbal, written, and cross-team collaboration skills

+ Passion for improving software quality and engineering excellence

+ A strong team player and collaborator, across time zones and diverse stakeholder groups

+ Passion for improving software quality and engineering excellence

+ Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud

+ Experience in developing and debugging products and test code within REST and gRPC

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 16, 2025.

\#BICJobs #CESJOBS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .