• Director of Employee Success, Rowan Online

    Rowan University (Glassboro, NJ)


    Director of Employee Success, Rowan Online

    Position Overview

    Rowan Online Education Mission is to deliver programs that are flexible, engaging, and innovative with a degree of excellence that enables a Rowan University education to be accessible, convenient, and affordable. The Director of Rowan Online Employee Success is responsible for developing and implementing comprehensive human resources strategies aligned with the distinctive Rowan Online Education Mission.

     

    This role will oversee a variety of human capital areas for Rowan Online, building a distinctive culture of excellence among employees and instructors in the online education environment while ensuring integration with university policies. This role fosters a culture unique to Rowan Online and its Mission by leveraging a linkage to Rowan HR assets, policies and standards.

     

    Reporting

     

    The DES is a member of the Rowan Online Leadership Team and has dedicated partnership assignment working under the CEO of Rowan Online while reporting within the Office of Human Resources.

     

    Key Areas of Responsibility

    Employee Retention and Engagement

    + Build and nurture a culture of mission and productivity within the Rowan Online community

    + Develop and facilitate engagement initiatives including All-Hands meetings, RO Leadership sessions, Lunch & Learns, and Skip-Level meetings

    + Coordinate Professional Development opportunities tailored for each employee's growth path

    Performance Optimization and HR Consultation

    + Support comprehensive implementation of all workplace initiatives such as employee performance, Outside Activity Questionnaires, Flexible Work agreements, workspace optimization, performance metrics, performance improvement plans and/or instructor agreements

    + Work as a front line resource addressing the unique request of both Rowan Online employees and managers

    + Collaborate with University HR/Labor Relations on policies (including Memoranda of Agreement) to support performance standards

    Workforce Readiness

    + Create and deploy a best-in-class Rowan Online new employee orientation program with comprehensive onboarding training

    + Ensure compliance with any required specialized training for employees and online instructors (ie: virtual teaching excellence, FERPA, etc.)

    + Support campus-based faculty transitioning to online teaching through tailored onboarding programs or onboarding of external instructors

    + Develop and maintain comprehensive training resources, including virtual handbooks, guides, or other digital training materials

    Talent Management

    + Assist as needed with recruiting, hiring, and training onsite employees and online instructors with specialized skills for virtual education delivery and service standards

    + Refresh job descriptions and online instructor contracts regularly to ensure alignment with evolving institutional needs and online teaching standards

    + Support campus-based faculty transition to online teaching or supplemental assignments through clear opt-in processes and payment structures (e.g., opt-in teaching requirements, payment structures for overload)

    Qualifications

    + Bachelor's degree required; Master's degree in Human Resources, Education Administration, or related field OR HR Certification preferred

    + 5+ years of progressive HR experience, preferably in higher education or online learning environments

    + Demonstrated ability to exercise decisive leadership on critical matters while embracing adaptability when innovation is essential

    + Strong understanding of faculty affairs and academic employment structures

    + Experience with performance management systems and professional development program design

    + Excellent interpersonal skills with ability to work effectively with diverse stakeholders

    + Knowledge of employment laws and regulations applicable to higher education with preference for candidates who have experience in multi-state labor law compliance

    + Demonstrated ability to build culture and drive engagement initiatives

    + Strong project management and organizational skills

     

    Benefits

     

    •For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).”

     

    For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/

     

    Please note: candidates must be eligible to work in the United States. The University will not sponsor a visa for this position.

     

    In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $85,500 to $99,750. When extending any salary offer, Rowan University considers many factors such as (but not limited to) scope and responsibilities of the position, work experience, education, training, key skills, internal equity, as well as market and other organizational considerations.