• Front Office Support

    Gerber Collision & Glass (Pittsburgh, PA)


    PA Pittsburgh-Steubenville Pike - 300101

     

    We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

    Job Description:

    Glass America

     

    Customer Service Rep / Admin Support

     

    Pittsburgh, PA

     

    Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy

    What Glass America offers you:

    Full-Time (30 or more hours per week) employees enjoy

    + 80 hours of accrued paid time off annually.

    + 80 hours of paid parental leave.

    + 6 paid holidays annually.

    + Medical, Prescription Drug, Dental & Vision Insurance

    + 401(k) Retirement Plan with company match.

    + Employer Paid Short-Term Disability & Life Insurance.

    + Additional Voluntary Life Insurance.

    + Free prescription or non prescription safety glasses each year.

    + Career development and progression opportunities.

    + Be part of a company that does business in 38 states and continues to grow!

    What Glass America requires of you to be successful:

    + What Glass America needs of you to join the team:

    + Professionally handle customer interactions and general inquiries, both in person and over the phone.

    + Have a sense of urgency when filing insurance claims with and/or without customers on the line.

    + Maintain regular communication with all other CSRs and Management.

    + Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

    + Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.

    + When needed, pivot to provide additional assistance to the dispatch/CSR team.

    + Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

    + Comfortable in a customer facing, front line role.

    + Reliable and dependable hard worker with a positive demeanor.

    + High aptitude for technology with strong typing and data entry skills.

    + Process driven with the understanding of how to manage Claim Spreadsheets.

     

    Glass America is an Equal Opportunity Employer.

    Compensation Details:

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