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Manager, Community Manager - L’Oreal Academies

New York, NY

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New York, NY

Training & Education

Full - Time

16-May-2025

Job Title Manager, Community Manager - L’Oreal Academies

Division: PPD

Reports To: AVP, Academies

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Professional Products , our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology.

What You Will Learn:

Academy Community Manager of L'Oréal Academies is a dynamic role is focused on driving awareness, providing promotional materials to increase ticket sales and occupancy while gather content to raise awareness and create a community on social media.

Strategic Marketing and Promotion:

+ Strategic Marketing Plan Development & Execution: This core responsibility involves creating comprehensive marketing strategies to elevate the academies' profile and drive ticket sales and working with a Marketing agency to deliver results.

+ Promotional Activities Across Channels: The Marketing Manager oversees all promotional activities across various channels, SC.com, social media, email marketing, print materials, and potentially public relations. This demands versatility and expertise in managing multi-channel campaigns.

+ Promotional Material Development: Creating a wide range of promotional materials, from flyers and brochures to QR codes and artist promo videos, requires strong project management and creative execution skills.

+ Social Media Strategy: Developing and executing a social media strategy to raise awareness. Planning and scheduling social media content to maximize reach and engagement. This includes identifying key themes, optimizing posting schedules, tracking performance metrics, content creation, community engagement, and social listening to understand audience preferences.

+ KPI Tracking and Reporting: Tracking key performance indicators (KPIs) related to ticket sales & promotions and providing monthly recaps with actionable insights demonstrates accountability and data-driven decision-making.

This Academy Community Manager role requires a highly organized, creative, and data-driven individual with excellent communication and project management skills. Success in this position hinges on the ability to develop and execute effective marketing strategies that drive awareness, increase ticket sales, and ultimately contribute to the profitability of the L'Oréal Academies.

What We Are Looking For:

Required Qualifications:

+ Education Requirements - Degrees/Certifications- Bachelors Degree or higher

+ Years of Experience- 10 years

+ Job Specific Experience/Skills – understanding of Professional Industry and understanding of hairdresser’s tools & equipment.

+ Technical Skills (i.e., SAP, MS Office, etc.) Proficient in Excel, Word, Outlook, Teams

+ List Physical Requirements of the Role (i.e., sitting, standing, twisting, bending, physical in-office presence) Sitting, standing, bending, moving and setting up of fixtures & tools, lifting of product boxes.

+ Project management, strong logistical skills, interpersonal skills, ability to work in a faced paced environment.

+ Some flexibility in work schedule, nights and some weekends depending on Academy schedule & content needed to be gathered.

+ Ability to Travel to the West Coast Academy- Quarterly.

Preferred Qualifications:

+ Relevant Industry Certifications – Cosmetology License preferred but not required

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range : The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level

+ Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

+ Hybrid Work Policy

+ Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

+ Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

+ Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

+ Employee Resource Groups (Think Tanks and Innovation Squads)

+ Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.