• Patient Community Navigator - Queen Emma Clinic…

    Queen's Health System (Honolulu, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Supports community health by establishing and maintaining trusting relationships with patients, families, and providers to promote health, recovery, resiliency, and wellness.

    • Performs activities off-site, in the community, and makes patient home visits as required.

    • Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and The Queen's Medical Center (QMC).

    II. TYPICAL PHYSICAL DEMANDS:

    • Essential: stooping/bending, finger dexterity, seeing, hearing, speaking; lifting usual weight of 10 pounds up to 25 pounds.

    • Frequent: standing, walking, reaching at and below shoulder level.

    • Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 10 pounds up to 25 pounds; carrying usual weight of 5 pounds; reaching above shoulder level.

    • Operates computer, calculator, copier, facsimile, and telephone.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    • Must be willing to work both at the QMC and in the community. Work involves extensive off-site activities, including home and community-based visits to patients.

    • Must have reliable transportation in order to make visits to sites where patients reside.

    • May be exposed to negative responses from patient or family.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • High School diploma or equivalent.

    • Valid U.S. driver's license required in accordance with Hawaii state law rules and regulations.

    • Driver's abstract or evidence of good driving record.

    • Meet and comply with qualifications set forth in QMC Fleet Safety Policy.

    • Medical Assistant, Community Health Worker or Patient Navigation certification preferred.

    • Current certification in BLS/HCP required.

    B. EXPERIENCE:

    • Two (2) years of relevant healthcare/social services experience; or one (1) year of healthcare/social services experience with a Community Health Worker certificate.

    • Previous experience working with individuals with behavioral health and/or substance use issues preferred.

    • Prior experience working with the underserved preferred.

     

    Equal Opportunity Employer/Disability/Vet