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HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness has a rare opportunity for someone in the Corporate Fitness Industry to grow their career as an Account Manager. This role will preferably be located near Smithfield, RI or Westlake, TX but could also be located in Merrimack, NH, Covington, KY, or Durham, NC. This role manages and directs all operational aspects of a multi-site, single client program, ensuring consistency amongst all client locations in communications, training, marketing, programs, and service. This position is responsible for contract compliance, development of and adherence to the strategic business plan and program budget, and supervision of managers at each location. This individual acts as the primary client and HealthFitness contact for the program and also performs many Program Manager duties.

Manages and directs all operational aspects of a multi-site, single client program, ensuring consistency amongst all client locations in communications, training, marketing, programs, and service. Responsible for contract compliance, development of and adherence to the strategic business plan and program budget, and supervision of managers at each location. Acts as the primary client contact for the program and also performs many Program Manager duties.

Key Accountabilities

+ Leads the development and implementation of the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives.

+ Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.Coordinates contract renewal efforts. Proactively brings ideas to improve associate experience and elvers best in class fitness experience for members.

+ Prepares and manages operating budget.Ensures expenditures are made in accordance with applicable policies and procedures.Negotiates staff compensation and/or management fee increases.

+ Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions.

+ Conducts periodic site visits and ensures overall quality control. Ensures all program activities are delivered in accordance with HealthFitness operational, quality, safety and service standards.

+ Collects participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives.

+ Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates.Provides training and development opportunities to promote and encourage career growth.Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.

+ Ensures managers at each location are properly trained and manage staff according to established standards.Serves as a resource for managers in handling employee relations issues.

+ Coordinates overall recruitment efforts for each location.Assists Managers with interviewing and selection process and interviews final candidates for designated positions. Approves all job offers.

+ Leads regular manager meetings and attends group staff meetings at each location to ensure associates are informed about HealthFitness, client and program events, initiatives and status.Assists site staff in networking and peer interaction efforts.

+ Approves and/or submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.Assures revenue collection and expense payment processes are functioning correctly.

+ Other duties as needed/assigned.

Minimum Requirements

+ Bachelor’s Degree in Exercise Science, Health Promotion, Kinesiology or related discipline.

+ Five or more years related industry experience including 2 years of program management and staff supervisory experience, or equivalent combination of education and experience.

+ Ability to travel including overnight up to 25% of time.

+ Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others.

+ Strong communication and presentation skills.

+ Ability to effectively organize and prioritize work demands.

+ Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.

+ Ability to work effectively with all levels of individuals both within HealthFitness and the client organization.

+ Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Compensation: $60,000/Year - $70,000/Year. Pay is dependent on experience and qualifications.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA and FSA options, retirement/401(k) with employer matching program, certification reimbursement program, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.