"Alerted.org

Patient Guest Services Assistant I

301590

Join Cleveland Clinic's Avon Hospital. As one of the most technologically advanced hospitals in northeast Ohio, Avon Hospital has brought the future of medicine close to home for the residents in and around Lorain and Cuyahoga counties. This regional hospital offers endless opportunities to build a rewarding career with one of the most respected healthcare organizations in the world while making meaningful differences in the lives of others.

The Patient Guest Services Assistant serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience to patients, families and caregivers. This caregiver delivers what matters most to our patients and their families, ensures exceptional experiences and thrives on making positive impacts in the community.

This is a great role to learn foundational skills and continue to develop on grow on your healthcare career journey.

A caregiver in this role works Monday-Friday, 4 p.m. -- 8 p.m.

A caregiver who excels in this role will:

+ Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care at all times.

+ At stationary or rotating location assignments, greet and welcome and assist patients, guests and colleagues by providing assistance, campus directions, obtaining wheelchairs and providing minimal transport.

+ Access patient information to confirm appointment times, appointment locations and room numbers.

+ Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service. If the Redcoat is not able to resolve the concern, she/he must elevate it to leadership for the department/unit where the concern originated.

+ Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.

+ Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

+ Correct and/or report safety, maintenance and cleaning needs.

+ Respond to Code Blue and Code Red emergencies with appropriate equipment.

+ Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED

+ Minimum of two years of experience in a customer service role with at least one year providing face-to-face customer service

+ Excellent verbal communication skills and the ability to function with empathy, friendliness and professionalism when interacting with patients and guests

+ Basic computer skills, including Epic, Outlook and other internal systems

Preferred qualifications for the ideal future caregiver include:

+ Associate degree

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Manual dexterity to operate office equipment.

+ Requires frequent data entry, standing, walking, and sitting.

+ Normal or corrected vision, hearing, speech.

+ Excellent hand/eye coordination.

+ Lift up to 25 pounds.

+ Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

+ Follows Standard precautions using personal protective equipment.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities