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General Summary

Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff and provides assistance and guidance as needed. Also performs the functions as a scheduler as needed.

Duties and Responsibilities

Essential Functions:

+ Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff.

+ Assists Scheduling leadership with data collection and reports as needed.

+ Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned.

+ Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.

+ Schedules appropriate appointment within established parameters by determining the needs of the patient.

+ Answers telephones, routes callers, takes messages, and provides routine information to callers.

+ Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.

+ Provides guidance and support at time of initial telephone contact with patients and schedules initial visit.

+ Provides referral information in the event the requested service or appointment is not available in an adequate timeframe.

Common Expectations:

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Maintains professional growth and development

+ Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards.

+ Keeps up to date with technology and applies knowledge to the job.

+ Operates standard office machines and equipment such as computers, calculators, and photocopiers.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

+ Bachelors Degree Preferred

Work Experience:

+ 1 year Telephone management experience. Required

+ Less than 1 year Behavioral Health/Human Services experience. Preferred

+ Less than 1 year Experience in insurance knowledge. Preferred

+ Less than 1 year Experience in Health-related and/or behavioral health. Preferred

Licenses:

+ Basic Life Support Upon Hire Required

Courses and Training:

+ For Behavioral Health: Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire (Confidentiality Training, HIV Training, STD/Hepatitis/TB Training). within 2 years Required

+ Medical Terminology Upon Hire Preferred

Knowledge, Skills, and Abilities:

+ Excellent human relations and oral/written communication skills.

+ Analytical abilities.

+ Computer and keyboard skills.

+ Community services and/or other physician support systems.

+ Knowledge of EPIC.

+ Knowledge of insurance.

+ Ability to work independently.

+ For Behavioral Health: Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Holidays

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing program

+ Caregiver support via Wellthy

+ Financial Wellness via SmartPath

+ Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Evangelical Community Hospital

Working at WellSpan Evangelical Community Hospital means being part of a vital tradition of service to our community. We maintain a challenging, energized work environment for our valued employees who exemplify our Core Values: Quality Service, Compassion, Respect, Professionalism, Integrity, Cooperation, and Creativity. Together, we commit to excellence every day as we strive to provide exceptional healthcare, accessible to all, in the safest and most compassionate atmosphere possible to build a healthy community.

North Central Pennsylvania has a bit of everything. Here, you'll find history, natural pastural beauty, outdoor recreation and bustling college towns, such as Lewisburg, Selinsgrove and Williamsport, which are all conveniently situated within 20 minutes from one another along the Susquehanna River. This area features safe communities, thriving downtowns, excellent public schools, a wide variety of affordable homes and extraordinary postsecondary education institutions, including Bucknell University, Susquehanna University, Lycoming College and Penn College. Here, everything you need is nearby. And being centrally located along Route 80 between State College and the Poconos means you're only a couple hours from Penn State games, mountain resorts in the Poconos and city adventures in Philadelphia, Baltimore and New York City.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.