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Description

We are actively seeking three (3) talented and bilingual Member Services Representatives to join our team on a seasonal full-time basis. With the Annual Enrollment Period (AEP) fast approaching, this is an exciting opportunity to support diverse communities while leveraging your Medicare knowledge and bilingual communication skills. Active California Life & Health Insurance licensure and AHIP certification are required.

Key Responsibilities

+ Handle inbound and outbound calls to prospective members.

+ Present and promote Medicare Advantage products per CMS-approved guidelines.

+ Conduct needs assessments and cost-benefit analyses to match products to customer needs.

+ Complete enrollment processes for members, ensuring accuracy and compliance.

+ Schedule in-person meetings or event RSVPs for members who prefer alternative enrollment methods.

+ Consistently meet or exceed individual sales goals.

+ Maintain adherence to HIPAA compliance standards in all communications regarding client interactions.

+ Exhibit cultural sensitivity and maintain professional boundaries with all members.

+ Fulfill other duties as assigned, contributing to organizational success during AEP.

Requirements

Minimum Qualifications

Education and Licensing

+ High School Diploma or equivalent (Required).

+ Active California Life & Health Insurance License (Required).

+ AHIP Certification (Required).

Experience

+ Tele-sales or call center experience, preferably in healthcare.

+ Strong knowledge of Medicare, Medicaid, and other government health or income assistance programs.

+ Experience working with diverse populations, including senior citizens and low-income communities.

Skills

+ Fluency in one of the following languages:

+ Korean, Mandarin (Trilingual with Cantonese preferred), or Spanish.

+ Strong customer service orientation with a member-focused approach.

+ Understanding of CMS telephone marketing regulations.

+ Exceptional time management and organizational skills.

+ Proficiency with Microsoft Excel, Outlook, and basic computer systems.

+ Excellent interpersonal, presentation, and communication skills.

If you are passionate about connecting people with the healthcare solutions they need and thrive in a fast-paced environment, we encourage you to apply.

TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .