• CWR-Customer Service Rep I

    Adecco US, Inc. (Suffolk, VA)


    Now Hiring: Customer Support Representative

    **Location:** Suffolk, VA

    **Pay Rate:** $ 15.00/hour

    **Schedule:** Monday–Saturday, 10:00 AM – approx. 6:30/7:00 PM

    **Location Type:** Onsite

    Position Overview

    Adecco is looking to hire a Customer service Rep. for Suffolk, VA. As a **Customer Service Representative** , you will play a key role in ensuring our clients commitment to superior service is delivered daily. You’ll interact with customers, business partners, and drivers to resolve issues, monitor deliveries, and maintain communication flow throughout the delivery process.

    Key Responsibilities:

    + Communicate with customers and partners via phone and email

    + Address and resolve customer complaints professionally

    + Monitor delivery routes and driver/team performance

    + Prepare delivery folders (PODs, Manifests)

    + Process delivery changes or cancellations

    + Check-in trucks and teams at the end of day

    + Identify and sort returned products (haul away, vendor return, or reschedule)

    What You Need to Succeed:

    Required:

    + Experience using Microsoft Office (Word, Excel, Outlook, etc.)

    Preferred:

    + High school diploma or GED

    + 1 year of customer service or call center experience

    + Strong problem-solving and multitasking skills

    + Ability to remain calm under pressure

    + Excellent organizational and communication skills

    + Ability to walk and/or stand for extended periods

     

    Click the link below to start your new career.

     

    **Pay Details:** $15.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance