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Program Coordinator I

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Program Coordinator I

Salary

$37,782.00 - $66,120.00 Annually

Location

Nash County, NC

Job Type

Permanent Full-Time

Job Number

25-07296

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

06/09/2025

Closing Date

6/13/2025 11:59 PM Eastern

Job Class Title

Program Coordinator I

Position Number

60029898

Section

Division of Motor Vehicles / Customer Compliance Services

Salary Grade

NC08

+ Description

+ Benefits

+ Questions

Description of Work

This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

The primary purpose of Customer Compliance Services is to provide fair and impartial administrative hearings and records integrity on behalf of the Commissioner of Motor Vehicles in accordance with Chapter 20 of the North Carolina General Statutes and all applicable policies and procedures. This Unit promotes highway safety in a manner that preserves the legal rights of licensed drivers. This unit also serves as a liaison between DMV and the Administrative Office of the Courts responding to inquiries from the Clerks of Court across 100 counties regarding legal problems concerning driving records requiring an adjudication process of a driving record after interpreting and applying General Statute 20 Motor Vehicle Laws and guidelines in accordance with Division’s policies and procedures. This unit also serves as a problem solver and adjudicator to all NC motor vehicle records to ensure records integrity.

This position serves as a liaison between DMV & AOC and responds to inquiries from Clerks of Court, judges and transportation agencies regarding legal problems concerning driving records. This position also serves as a Help Desk to internal staff members of different units to ensure the integrity of the motor vehicle record. This position is required to review records including, but not limited to court documents and DMV records in order to render immediate decisions regarding suspensions, revocations, limited driving privileges which may be associated to hearing eligibility. This position provides an adjudication process to driving records which requires problem solving after interpreting and applying applicable guidelines in accordance with Division policies, procedures and General Statute Chapter 20, Motor Vehicle Laws. This position is required to resolve a variety of driver customer problems that do not warrant a hearing and evaluate the driving record to determine if a customer’s driving privilege may be reinstated.

The program area for this position includes one or more of the following: Working knowledge of AOC/Clerks of Courts, working knowledge of legal documents related to driving records and/or customer service regarding legal records.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

+ Demonstrated ability to make fair and impartial decisions through knowledge of General Statutes, policies, and procedures.

+ Experience establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges, and/or law enforcement officers.

+ Experience using Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP;

+ Demonstrated ability to enter and extract information from mainframe and web-based computer systems and applications.

+ Demonstrates ability to interpret and explain departmental policies and procedures.

+ Experience exercising good judgment and working independently to provide high quality customer service to a varied audience.

Management prefers:

+ Demonstrates ability to manage multiple programs independently and simultaneously.

+ Experience gathering and analyzing data/information and composing technical and administrative reports

+ Ability to interpret laws, rules, regulations, and court decisions.

+ Ability to analyze facts, evidence, and legal documents.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Supplemental and Contact Information

Sharon Ashe 919 615 7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all this information in my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

+ Yes

+ No

02

Which of the following best describes your level of ability you have demonstrated making fair and impartial decisions through knowledge of General Statutes, policies, and procedures?

+ None

+ Basic

+ Intermediate

+ Thorough

03

Explain how you have demonstrated the ability to make fair and impartial decisions through knowledge of General Statutes, policies, and procedures.

04

Which of the following best describes your level of experience working with law enforcement agencies, DMV personnel, district attorneys, trial lawyers, judges, and/or law enforcement officers?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

05

Explain how you have experience working with law enforcement agencies, DMV personnel, district attorneys, trial lawyers, judges, and/or law enforcement officers.

06

Which of the following best describes your level of experience using Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

07

Explain how you have experience using Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP.

08

Which of the following best describes the level of ability you have demonstrated entering and extracting information from mainframe and web-based computer systems?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

09

Explain how you have demonstrated ability entering and extracting information from mainframe and web-based computer systems.

10

Which of the following best describes your demonstrated ability to interpret and explain departmental policies and procedures?

+ None

+ Basic

+ Intermediate

+ Thorough

11

Explain how you have demonstrated the ability to interpret and explain departmental policies and procedures.

12

Which of the following best describes your level of experience exercising good judgment and working independently to provide high quality customer service to a varied audience?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

13

Explain how you have experience exercising good judgment and working independently to provide high quality customer service to a varied audience.

Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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