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job overview

Develop and implement the total sales and marketing strategies of the catering department, including securing new accounts, maintaining existing accounts, and executing sales and marketing tactical plans to maximize the profitability of the hotel while maintaining guest satisfaction.

At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ **Be charming** by being approachable, having confidence and showing respect.

+ **Stay in the moment** by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.

+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

+ Direct the day-to-day activities of the catering team. Advise staff of formal policies and procedures.

+ Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.

+ Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose of securing business for the hotel. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

+ Develop, train and motivate a catering team that is responsible for developing new accounts, maintaining existing accounts, and implementing catering strategies to achieve catering revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Develop and maintain relationships with key clients in support of food & beverage sales, and catering/banquet services.

+ Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Work closely with Executive Chef on menu design and concepts pricing for catering events.

+ Achieve budgeted revenues and personal sales goals. Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel. Complete forecasts, plans, and sales production reports.

+ Identify operational problems that impact the effectiveness of overall catering sales performance and work closely with appropriate Departments on solutions.

+ Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.

+ Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions and or catering events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services, and approved method of payment.

+ Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction.

+ Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff.

+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Executive Chef, other sales staff, Banquet Department and/or convention services staff, and other hotel Executive Committee members.

+ Interact with outside contacts:

+ Guests – to ensure their total satisfaction

+ Vendors – to arrange services

+ Other contacts as needed (Professional organizations, community groups)

+ Perform other duties as assigned.

+ May serve as manager on duty when required.

ACCOUNTABILITY

This is the top catering sales job for a large full service, luxury, or resort hotel with high volume catering and/or convention facilities for more than 500. Typically manages a small number of professional level and administrative support employees.

QUALIFICATIONS AND REQUIREMENTS

Bachelor's Degree in marketing or related field or equivalent, and 3 years experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

+ Frequently standing up or moving within and outside of the facility

+ Carrying or lifting items weighing up to 25 pounds

+ Handling objects

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

+ Problem solving, reasoning, motivating, organizational and training abilities are used often.

+ Ability to travel to attend workshops, tradeshows, conventions, etc.

+ May require a valid Driver’s License.

+ May be required to work nights, weekends, and/or holidays.

The salary range for this role is $100K to $115K. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.