"Alerted.org

Our client, a leader in customer service excellence, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of a dynamic team supporting customer satisfaction and service resolution. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently, which will align successfully within the organization.

**Job Title:** Customer Service Representative

**Location:** Miramar, FL

**Pay Range:** Up to $25.00/hr

What's the Job?

+ Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

+ Act as an escalation point for clients/customers to ensure their concerns are addressed effectively.

+ Review, monitor, and audit records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.

+ Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.

+ Solicit the sale of new or additional services or products to enhance customer experience.

What's Needed?

+ High school diploma or GED required.

+ 8-10 years of customer service-related experience required.

+ Strong verbal and written communication skills.

+ Ability to manage time effectively and work independently.

+ Previous experience with computer applications, such as Microsoft Word and PowerPoint.

What's in it for me?

+ Opportunity to work in a supportive and collaborative environment.

+ Possibility of contract extension and full-time hire after contract.

+ Gain valuable experience in customer service and technical support.

+ Enhance your skills in problem-solving and customer interaction.

+ Be part of a team that values your contributions and growth.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.