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Summary You will serve as a SUPERVISORY IT SPECIALIST (SYSANALYSIS/CUSTSPT) in the Telecom and Support Services Section (Code 109.35) of PSNS and IMF. The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption. Responsibilities You will serve command customers on various IT issues related to commercial off-the-shelf (COTS) involving computer systems analysis. You will analyze subject matter process or problems and the design of systems for the accomplishment of work through application of computer technology practices and processes to improve efficiency and effectiveness. You will exercise technical and administrative direction, supervision, and related managerial responsibilities of subordinate staff engaged in support and technical issues relating to systems analysis, telecommunication, and COTS functions. You will apply configuration management disciplines to formally document and control the functional and physical characteristics of a system, network, or product during its life cycle. You will provide technical services in cost estimating, technical specifications, and benchmarking. You will develop tools, processes, and metrics to improve services and optimize staff performance. You will assign regular and special workload/projects to subordinate employees ensuring that requirements are understood; as well as establish operating guidelines for Branch functions. You will interview candidates, recommend promotions or reassignments, hear and resolve complaints, identify developmental and training needs, develop performance standards, and find ways to improve production or increase the quality of work. You will perform functions to include the facilitation, identification and implementation of continuous process improvement initiatives in support of high priority projects and conduct on-going analysis of present and future capabilities. You will establish operating policies and objectives for the effective accomplishment of the Branch's functions and Department’s mission. You will serve as a project manager in carrying out one-of-a-kind efforts and the results of the work contain findings and recommendations of major significance to top management and often serve as the basis for programs. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: analyzing, designing, and developing IT systems and applications to coordinate, implement, and improve customer support, tools, processes and/or technical services to ensure program efficiency and effectiveness and organizational goals and project requirements are met. In addition, your experience must reflect skill in the following areas: I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: the responsibility of the initiation, coordination, acquisition, acceptance, integration, testing, evaluation, security compliance, programming and management of all range network and IT systems along with range software application development and sustainment efforts. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: provides technical management advice, services, and liaison services. providing expert technical support to customers regarding critical and complex network and software development/sustainment issues. Plans and delivers customer support services including installation, configuration, troubleshooting and training. Serves as the principal technical authority and lead specialist with responsibility to ensure effective, economical, and advanced technical management of customer networking requirements. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Provides advice and guidance with recommendations when required to the Commander, Technical Director, Department and Division Heads concerning policies, plans, concepts, and principles of IT systems integration, range application software development and sustainment, and guidance relative to programs, systems, and practices for increased efficiency and economy of range operations. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: managing the range improvement and modernization projects software development, range infrastructure sustainment requirements within the overall command context, and intermediate/long range planning. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. This position may require rotating shift work. This position requires exposure to high noise levels. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.