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Customer Service Representative

Are you a customer service rockstar with a passion for problem-solving? We are seeking a dedicated **Customer Service Representative** to ensure we deliver outstanding service to our customers, business partners, and drivers. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

What Your Day-to-Day Will Look Like

As a Customer Service Representative, you'll be on the front lines, ensuring smooth operations and customer satisfaction. Your responsibilities will include:

+ Assisting customers and business partners via **telephone and email** .

+ Handling customer complaints with a **calm, professional demeanor** .

+ **Diagnosing, assessing, and resolving problems or issues** efficiently.

+ **Monitoring the progress of delivery routes** to ensure timely service.

+ Scanning **haul-away pods and verifying stamps** for accuracy.

+ Processing **changes or cancellations** to delivery orders.

Shift Details & Pay Rate

This is a **5-day-a-week position, with Saturdays being a must** . Your weekly schedule will follow a split shift pattern:

+ **2 days:** 5:15 AM - 2:00 PM

+ **3 days:** 11:00 AM - 7:30 PM

+ **$18** per hour

What You'll Need to Excel

Minimum Qualifications:

+ Proficiency with **Microsoft Office programs** such as MS Project, Word, Excel, and PowerPoint.

It'd Be Great If You Also Have:

+ A **high school diploma or equivalent** .

+ **1 year of related experience** , preferably within a call center environment.

+ **Strong customer service skills** and the ability to satisfactorily resolve issues.

+ **Solid ability to multitask** with exceptional organizational skills.

+ The ability to **thrive under pressure** while consistently exceeding customer expectations.

Why Join us?

You'll be supported by a passionate team driven by fast-paced innovation and a shared desire to deliver for our customers. Here, we believe in continuous career advancement, and opportunities are endless regardless of your background. If you're driven and looking for a place to grow, come join us!

**Pay Details:** $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance