• Patient Account Representative

    Premier Medical Group of the Hudson Valley (Poughkeepsie, NY)


    The Patient Account Representative is responsible for all patient open balance accounts, to include collection balances.

    DUTIES AND RESPONSIBILITIES:

    + Daily preparation of patient statements with review of aged accounts for submission to the collection agency.

    + Assisting patients with their open balances and setting up payment arrangements, and review of Financial Hardship forms.

    + Review of aging patient accounts and making calls to patients to settle accounts with prompt pay offers.

    + Care Credit set up and roll out to offices.

    + Collection company liaison and posting collection agency payments

    + Outgoing calls to patients regarding benefits review and the patients’ out of pocket responsibilities.

    + Answering incoming phone calls regarding patient billing questions

    + Responding to patient email inquires

    + Incoming batch reconciliation from outside offices

    + Other Duties as Assigned

    EDUCATION AND WORK EXPERIENCE:

    + 1-2 years’ experience required

    KNOWLEDGE AND SKILLS:

    + Strong computer skills.

    + Excellent organizational and time management skills.

    + Effective oral and written communication skills.

    + Excellent interpersonal skills.

    + Detail oriented, able to multitask and meet deadlines.