"Alerted.org

*_SUMMARY:_*

We are currently seeking a*EVS Operations Supervisor* to join ourUnit/team. This full-time/part-time role will primarily work on-site/remote/hybrid (SHIFT).

*Purpose of this position: Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives.*

/A *$500 hiring incentive* is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

/Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin./

*_RESPONSIBILITIES:_*

Customer Relations

* Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments

* Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed

* Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience

Operation Excellence

* Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required. . Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval

* Plan and coordinate project work to ensure that proper frequencies are maintained

* Ensures duty lists are revised and current at all times

* Monitor daily equipment use, cleaning and maintenance

* Participate in facility quality assurance program as required. Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight. Perform quality assurance inspections daily or assigned

* Handles or delegates special requests or projects as assigned

* Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals

* Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times

People Management

* Coaching hourly staff.Design group employee recognition and training programs every other month. Additionally, design and administer one-on-one and small group hospitality or job specific/focused training for hourly employees

* Encourages and nurtures staff creativity and innovation within the healthcare program

* Assign staff to established work areas of project duties

* Reviews duty lists with regular and relief staff periodically

* Assign equipment to staff

* Participates in staff selection process and interviews candidates as needed

* Ensures that staff receive proper orientation, initial and on-going training

* Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls

* Provide and monitor individual guidance/motivation of staff to enable full potential performance

* Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed

* Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed

Administration

* Conducts, oversees and directs the providing of in-service training for department employees;

* Insures compliance with hospital, housekeeping, and safety standards;

* Evaluates and updates housekeeping standards and procedures;

* Evaluates quality of housekeeping services provided;

* Inspects all work areas including those cleaned by contractual services;

* Assists in evaluating and recommending the purchase of equipment and supplies;

* Assists inthe processes of Interviewing, selection, and evaluation of employees in addition to the progressive disciplinary process;

* Prepares reports and maintains records;

* Participates in special projects;

* Plan staff work schedules

Performs duties of Operations Manager as necessary

*QUALIFICATIONS:*

*/Minimum Qualifications:/*

* High School Diploma or GED

* A minimum of two years related supervisory experience; OR five or more years’ experience in healthcare related environmental services or related with two or more years demonstrated leadership potential including extensive knowledge of cleaning methods/processes, products, and equipment/machinery

-OR-

* An approved equivalent combination of education and experience

*/Preferred Qualifications:/*

* A two year degree or higher in a relevant program

* Current or past certification and membership in a Housekeeping Related Association locally or nationally

*/Knowledge/ Skills/ Abilities:/*

* Ability to communicate effectively in written formal and oral presentations from hourly staff to ELT level

* Ability to multi-task and establish priorities for daily and weekly work

* Must possess excellent customer service skills and ability to train hourly workers in appropriate customer service techniques

* Ability to maintain organization and control in an ever-changing environment

* Must exhibit self-initiative, accountability, flexible and good leadership skills

* Must possess a thorough knowledge of contract administration and office procedures

* Must understand and conceptualize working knowledge of EVS to meet established goals and objectives

* Must be proficient in the use of Bedtracking and paging system(s) as well as Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

* Ability to perform cleaning tasks and operate associated machinery;

* Ability to train, evaluate performance and supervise departmental staff;

* Ability to enforce departmental and facility policies including safety practices;

* Ability to schedule work assignments;

* Ability to prepare and maintain appropriate records and reports;

* Ability to demonstrate use of existing and new equipment;

* Ability to make rounds of facility intermittently throughout the work shift;

* Ability to provide leadership team with updates regarding departmental staff and work situations;

* Ability to take appropriate action to identify and correct problems in departmental operations;

* Ability to accept responsibility and accountability for cleanliness of facility

**Title:** *EVS Operations Supervisor*

**Location:** *MN-Minneapolis-Downtown Campus*

**Requisition ID:** *250703*