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Job Description

Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an

exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team

members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed;

monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

JOB DUTIES AND RESPONSIBILITIES

+ Function as the go-to resource for retail staff while on duty.

+ Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day beforeleaving at night.

+ Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)

+ Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,cleanliness/store appearance, service, merchandise availability, signage)

+ Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issuesare resolved in a timely manner

+ Motivate the team during demanding service periods; provide recognition and constructive feedback throughoutthe shift as appropriate

+ Train and develop new employees; provide coaching for ongoing improvement

+ Handle or escalate any store or employee-related issues; document as appropriate for the store manager orstore supervisor to review

+ Approve refunds

+ Get change if needed for the cash drawers

+ Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safeis shut and locked

+ The Creamery: Make sure that the receiving room in order and cheese is not left out at night

+ Act as a role model in representing the company, the team, and themselves

+ Perform any of the duties of the retail store associate

+ Follow all safety and sanitation procedures

+ The requirements herein are intended to describe the general nature and level of work performed by employee,but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

EDUCATION AND EXPERIENCE

+ High school diploma or equivalent preferred

+ 1 to 2 years of retail, customer service, or related experience

+ Demonstrated ability to deliver excellent customer service and leadership attributes or team leadershipexperience

+ SMK_HGRO10 Retail Store Shift Lead (1)

+ Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

+ Strong customer service skills

+ Able to respond courteously and efficiently to inquiries, complaints, and requests

+ Able to work in collaboration effectively and foster good teamwork

+ Able to motivate others in a positive and constructive manner

+ Able to demonstrate solid judgment and decision-making skills

+ Able to resolve internal conflicts with tact and professionalism

+ Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

+ Attention to detail and able to multi-task

+ Problem solving skills

+ Able to communicate clearly and effectively, both verbally and in writing

+ Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment

+ Must be able to read, write and speak English