• Reservationist

    Inns of Aurora (Aurora, NY)


    $18-22 hourly depending on experience

    INNS OF AURORA, LLC CORE VALUES:

    While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

     

    • Courage

    • Initiative

    • Dependability

    • Flexibility

    • Integrity

    • Judgment

    • Respect for others

    Position Purpose:

    Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

     

    Weekend and Evening Availability is Required

    Responsibilities/Duties/Functions/Tasks:

    + Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.

    + using available resources to accommodate guest requests within parameters

    + Communicate with guests primarily via phone and e-mail, occasionally in person.

    + Act as a brand ambassador to curate "the perfect stay" for each and every guest

    + Provide back-up support for guest services staff members, as needed.

    + Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity

    + Strategically up-sell guests to maximize revenue

    + Provide tours to guests, if requested

    + Provide support for Sales Department

    + Maintain an approachable, knowledgeable, and accommodating attitude

    + Answer general inquiries and direct phone calls to their appropriate departments

    + Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor

    + Maintain knowledge of current area events, activities, and hours of operation

    + Maintain knowledge of guest policies, room rates, and availability

    + Other duties, as assigned

    Requirements

    + High school degree

    + Comfortable working in a highly technical, multi-system driven environment

    + Knowledge of high-touch operations and service requirements

    + Ability to work independently and exercise excellent judgement

    + Excellent written and verbal communication skills

    + Proficiency in Microsoft Office programs and strong computer literacy

    + Ability to multi-task effectively under fast-paced working conditions

    + Must demonstrate a professional demeanor and possess highly developed interpersonal skills

    + Flexibility with hourly schedules, including weekend, holiday and evening availability

    PREFERENCES

    + Prior experience in hotel operations/ reservations

    + Experience working with Stay n' Touch PMS and Synxis CRS

    + Specialized historical knowledge of Cayuga County

    + Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn

    + Familiarity with IOA properties

     

    Benefits

     

    We are proud to offer outstanding benefits to all of our employees.

     

    Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

     

    Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

     

    We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.