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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900083 ISD Infrastructure

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,216.00 - $115,824.00

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Shares responsibility for management and administration of on-premises and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness and performance monitoring. Responsible for orchestrating and performing automated tasks. Designs and performs setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment.

ESSENTIAL FUNCTIONS

+ Prepares use case requirements, designs solutions and deploys on-premises or cloud-based infrastructure.

+ Demonstrates advanced knowledge of on-premises virtual infrastructure, specifically in clustered high availability environments.

+ Integrates on-premises solutions with cloud solutions.

+ Automates and deploys solutions hosted on both cloud services and on-premises infrastructure.

+ Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning. Independently completes capacity analyses and provision solutions.

+ Completes maintenance activities, including deploying patches and ensuring firmware and software are up to date.

+ Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability.

+ Escalates when appropriate.

+ Performs and advises others on implementation and maintenance activities during business hours, as well as outside of business hours.

+ Serves in 24-hour on-call rotations when scheduled.

+ Escalates the most consequential issues.

+ Maintains an interoperability matrix to ensure cross-vendor compatibility.

+ Creates and reviews technical documentation, including solution designs and reference guides.

+ Evaluates new products and services that enhance the delivery of infrastructure services.

+ Prepares necessary paperwork and documentation to ensure conformance to university standards and procedures.

+ Maintains a broad knowledge of technology, equipment, and/or systems.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma or GED equivalent 5 years of related experience required

+ Bachelor's degree preferred

+ Or equivalent combination of education and experience

+ Experience in higher education or healthcare environment preferred

KNOWLEDGE, SKILLS AND ABILITIES

+ Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure required

+ Knowledge of server hardware and storage array networks required

+ Excellent verbal and written communications skills and exemplary speaking and presentation skills, as well as the ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change required

+ Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this. required

+ Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities required

+ Ability to travel to and from Data Center facilities. required

+ Strong scripting skills preferred

+ Expertise with server operating systems and orchestration and automation tools preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.