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Details

**Open Date** 06/23/2025

**Requisition Number** PRN42250B

**Job Title** Manager, Student Services

**Working Title** Career Coach

**Job Grade** E

**FLSA Code** Administrative

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Monday – Friday, 8:00am – 5:00pm

**VP Area** President

**Department** 00304 - U Career Success

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** 50,000 - 60,000, including an excellent benefits

**Close Date** 07/31/2025

**Priority Review Date (Note - Posting may close at any time)** 07/11/2025

Job Summary

The U Career Success seeks qualified applicants for a Career Coach working with University of Utah Students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics.

The ideal candidate is passionate about student success, comfortable with change and innovation, collaborative and supportive, has a strong customer service orientation, a desire to succeed in placement metrics, and a high level of professionalism.

Coaches must solve complex problems that relate to coaching individual students who come from a wide variety of backgrounds. These individuals are making life-changing choices. Each coach must know employment laws and ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers.

Why should you work on our team?

+ The chance to impact the lives of hundreds of students each year.

+ A supportive and collaborative office culture. Our office norms are based on positive team culture, pro-active student outreach, empowered outcomes, growth mindsets and intentional communication.

+ 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)

+ Paid parental leave (in addition to FMLA )

+ 11 paid holidays per year plus vacation accruals each month

+ Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system

+ Tuition reduction for employees and family member

+ Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available

+ Free public transportation pass (see here for more information)

Responsibilities

+ Proactively manage, outreach, follow up, and interact with a specialized caseload of students.

+ Coach students in the discovery and decision-making process of selecting a career.

+ Guides students through self-assessments, identifies available resources, and assists students with career research.

+ Assists students with preparing resumes, practicing for interviews, and searching for jobs.

+ Develops and presents multiple training workshops to prepare students on employment and job search aspects.

+ Utilizes department platforms such as Excel, Qualtrics, Acuity, and in Working with students and colleagues.

+ Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills.

+ Team player that facilitates cooperative and collaborative community and institutional relationships.

+ Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description.

+ Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

+ Master’s degree

+ 3+ years of occupational experience

+ 3+ years of career mentoring experience

+ Exposure to coaching and mentoring students

+ Ability to resolve complex issues individually and through teamwork

+ Curious and flexible with an excellent work ethic

+ Knowledge and exposure to CRMs like Salesforce, comfortable with technology and quick to learn new tools.

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.