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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a Senior Software Development Engineer with proven experience in architecting, designing, and developing end-to-end agentic AI solutions to address complex and ambiguous technical challenges with high business impact. Hands-on experience in building scalable and extensible web services, leveraging appropriate AWS/cloud technologies, and implementing suitable LLM-based agentic frameworks is strongly preferred.

Elastic Load Balancing(ELB) is the doorway for most of the services built by Amazon Web Services(AWS) and its customers. ELB is used by many of the largest internet applications and services across the world. ELB provides one of key foundational services that enables these applications and services to meet their high security, availability, performance, and cost requirements.

Customer Success team focuses on mechanisms, processes, tooling, and training, to enable our customers and those that support them to have an easier path to success. If you are builder interested in developing innovative solutions for enabling customer success, Customer Success team may be the right place for you!

As a Senior Software Development Engineer for ELB Customer Success team, you'll have a unique opportunity to shape the development of our tooling for both large-scale distributed canary systems and troubleshooting solutions, including building LLM and GenAI -powered automation. You’ll work on Amazon’s hardest problems, building high quality, architecturally sound systems that are aligned with our business needs. You will design and implement software systems supporting highly scalable and robust workload. You’ll strive for simplicity, demonstrate significant creativity and high judgment, and contribute towards intellectual property through patents.

Key Responsibilities

• As a senior engineer, you will be expected to mentor others on the team and raise the bar on high level design. You will be expected to convert business goals into tech solutions.

• Strong coding proficiency is essential as you will be writing code regularly.

• Continually improve your level of knowledge about Amazon’s business and relevant networks & technologies, and use this knowledge to deliver high quality, accurate software deliverables.

• Hands-on expertise in many disparate technologies, typically ranging from data platforms, predictive analysis and highly available and distributed systems.

• You will play a leadership role in your team, will drive best practices, and will play an important role in the design, architecture, and the evolution of load balancing systems.

• You will be responsible for major deliverables, and will be expected to show good judgment, to think in terms of architectures

• You will troubleshoot and fix operational problems: You will work with systems and software engineers to troubleshoot operational problems and fix them. You will also have the opportunity to automate troubleshooting procedures by leveraging Generative AI, and write tools.

The ideal candidate will be a designer, builder and an operator. A successful software developer will demonstrate the following skills and experience:

• Ability to work within technical standards, technical architecture and engineering practices across an organization.

• Capacity to think globally when building systems, ensuring Amazon builds high performing, scalable systems that fit well together.

• High judgment and creativity; ability to decompose complex problems into simple solutions.

• Competence to exert technical influence over the team, increasing productivity and effectiveness by sharing your knowledge and experience.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 5+ years of non-internship professional software development experience

- 5+ years of programming with at least one software programming language experience

- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151,300/year in our lowest geographic market up to $261,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.