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You will report to the IT Director OT & Site Support who is also responsible for our manufacturing OT environments, site IT support & strategy and ITSM. This role will work out of our Morris Plains location on a hybrid work schedule. You will collaborate with cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring.

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, automation and control solutions for the chemical/refining industries and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. Are you ready to help us make the future?

BENEFITS OFWORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.

Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships. We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let’s make that impact together.

RESPONSIBILITIES

+ Develop, implement, document and maintain ITSM processes and policies in alignment with industry standards (e.g., ITIL).

+ Oversee the lifecycle management of IT services, including incident management, problem management, change management, and service delivery management.

+ Work with Communications for change management strategy to the enterprise.

+ Communicate effectively with stakeholders during incidents and changes, providing updates on status and resolution.

+ Analyze service requests and incidents to identify trends and opportunities for improvement.

+ Manage and optimize ITSM tools to support service management processes, ensuring they are configured effectively to meet organizational needs.

+ Train and assist staff in the usage of ITSM tools and ensure compliance with established processes.

+ Generate reports and dashboards to monitor service performance and identify areas for improvement.

+ Collaborate with business units and IT teams to review and recommend service levels and ensure that IT services meet business needs and expectations in alignment with budget.

YOU MUST HAVE

+ Bachelor’s degree in Information Technology, Computer Science, or a related field.

+ 5+ years of experience in IT service management or a similar role.

+ 3+ years in service monitoring tools to drive health metrics and continuous improvement.

+ 3+ years of project mangement experience preferably in the ITSM space.

+ Strong understanding of ITIL frameworks and best practices; ITIL certification is preferred.

+ Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk).

+ Excellent analytical, problem-solving, and organizational skills.

+ Strong communication and interpersonal skills, capable of liaising with technical and non-technical stakeholders.

+ Ability to manage multiple priorities and projects simultaneously while meeting deadlines.

WE VALUE

+ Experience in driving digital transformation and change management

+ Strong vendor management skills & experience working across geographies

+ Strong problem-solving and troubleshooting skills.

+ Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

+ Experience with monitoring and management tools.

+ Continuous learning and self-motivation.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.