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Job Title: Member Service Representative (MSR) - Contact CenterJob Description

Respond to inquiries and requests from members within a high-volume, schedule-driven, and structured contact center environment. Provide information about products and services with a focus on knowledge, active listening, and adaptable engagement methods to ensure optimal member experience and customer service. Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on other products and services that may meet their needs.

Responsibilities

+ Respond to inquiries and requests from members within a high-volume contact center.

+ Demonstrate knowledge of products and services.

+ Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.

+ Advise members on other products and services that may meet their needs.

+ Engage in positive member interactions to ensure customer satisfaction.

Essential Skills

+ Customer service experience.

+ Data entry skills.

+ Experience handling inbound and outbound calls.

+ Knowledge of call center operations.

+ Ability to comply with policies in a structured environment.

Additional Skills & Qualifications

+ Experience in call centers, administrative roles, secretary/receptionist positions, banking/mortgage environments, or high-volume retail settings.

Why Work Here

Join the largest credit union in the world, serving the financial needs of military members and their families worldwide. With over 343 branches worldwide, you'll be part of a team that values work-life balance and offers flexible shifts to accommodate your personal and family life.

Work Environment

These are remote opportunities with the requirement that candidates live within 60 miles of Suite 250, Virginia Beach, VA. The contact center operates 24/7/365 to accommodate members globally. Shifts are flexible, allowing start and end times to vary within a one-hour window, and scheduled breaks must be adhered to. The position involves taking back-to-back calls for extended periods.

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, Virginia.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.