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Expert and Educator Team Lead – Heated Tobacco Product

The Expert and Educator has an important role in bringing brand awareness and educating legal age smokers and nicotine users, who would otherwise continue to smoke, to convert to smoke-free products (including heat-not-burn) that, while not risk-free, are a much better choice than continuing to smoke. The Expert and Educator will be responsible for building awareness through B2B retailer education, consumer engagements, networking events, and community outreach, as well as educating legal age smokers and nicotine users, who would otherwise continue to smoke, about the new heat-not-burn alternative through product demonstration and face-to-face interactions. The Expert and Educator will have goals outlined which will create awareness, excitement, sales, advocacy, and conversion of legal-age smokers and nicotine users to a smoke-free alternative by helping them understand the purpose and benefits that fit their needs and acting as a key contributor to a smoke-free future.

In addition to the day-to-day duties of an Expert and Educator, the Team Lead will be responsible for assisting in reporting and scheduling for the teams supporting their military installation. They will be responsible for B2B retailer education, consumer engagements, community outreach, and face-to-face product demonstrations to successfully create awareness, excitement, sales, advocacy, and conversion of legal-age smokers and nicotine users to a smoke-free alternative by helping them understand the purpose and benefits that fit their needs and acting as a key contributor to a smoke-free future.

RESPONSIBILITIES

+ 75% of your time will be spent as an expert and educator, with up to 25% of your time will be spent in a team lead role, supporting field team functions

+ Reach out to legal age smokers and nicotine users within your community, in-store and on-base to educate them on heated tobacco as an alternative to cigarettes.

+ Conduct in person sessions with one or multiple legal age smokers and nicotine users at a time to educate on heated tobacco and benefits of converting.

+ Build relationships with key stakeholders through impactful sales visits, facilitated training sessions, and other valuable touch points.

+ Ask open-ended questions to understand habits and preferences regarding nicotine consumption.

+ Comply with all regulations and outlined processes and procedures.

+ Approach every interaction with a legal age smoker and nicotine user with an exceptional standard of customer service.

+ Age verify each legal age smoker and nicotine user for every interaction to confirm they are at least 21 years old.

+ Coordinate informal informational sessions with retail associates, consumers, and your network to educate and influence new joiners.

+ Create weekly schedule for teams at their dedicated military installation

+ Create weekly reporting, and other ad hoc administrative tasks, at the direction of your manager.

+ Assist with coaching and development of team members at your military installation

QUALIFICATIONS

+ Comprehensive, in-person onboard training to meet the team and prepare you for success.

+ Support and Coaching from a manager to continue your development and skill refinement.

+ Sales and Customer Service skills training for continuous learning (many tools for learning outside of role readiness).

+ Regular feedback solicitation to help shape the program for the community

+ Competitive compensation

Who you are:

Basic Qualifications:

+ **Must be 24 years of age or older.**

+ 1-3+ years of management or supervisory experience.

+ Experience with reporting and scheduling.

+ Military experience (veteran/dependent/spouse) with the ability to obtain clearance to work on base

+ Background check required to access and work on base

+ Flexibility and agility with schedule adjustments to accommodate best hours of coverage in-store

+ Work independently and manage one’s schedule efficiently.

+ Able to work 40 hours a week including days, evenings, weekends and holidays.

+ Ability to work flexible hours including days, evenings, weekends, and holidays.

+ Commit to 6 Month contract, for duration of project, with possibility of extending or moving to other roles.

+ Clear and effective listener and communicator. Ability to connect with others, building strong relationships by active listening and empathy.

+ Ability to coordinate informal informational sessions to educate and influence new joiners.

Preferred Qualifications:

+ Retail and Customer Service Management experience

+ Strong business acumen and analytical skills, complimented by effective verbal and written communication

+ Demonstrated strong relationships in your community and understanding of legal age smokers and nicotine users, with an existing network of individuals who live, work, or shop on military installation

+ Ability to influence through dynamic storytelling and relationship building

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Retail

**Position Type:** Full time

**Business Unit:** Marketing

**Salary Range:** $68,400.00 - $68,400.00

**Company:** Mosaic Sales Solutions US Operating Co, LLC

**Req ID:** 6704