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If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.

Job Description

**Key Roles & Responsibilities** :

•Work independently to extract and analyze data and customer feedback to identify and implement solutions to enhance the customer experience, while improving operational efficiency through reduced customer escalations

•Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences and operational effectiveness

•Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner

•Identify process improvements to enhance the Retail Energy effectiveness and efficiency

•Support development of departmental and company processes & procedures

•Resolve reported issues in a timely and decisive manner

•Build and maintain effective partnerships with various departments to align efforts and achieve goals

•Develop, implement, publish, and present regular and ad hoc reports timely and accurately

Education, Experience, and Skill Requirements

+ •3-5+ years of related work experience•1-2 years experience with customer facing and project coordination/mgt methods required•2-4+ years developing and analyzing large-scale customer information system or processes•Excellent communication and teamwork skills with both internal and external customers •Able to effectively contribute to and lead small work groups, process teams and focus groups•Working knowledge of emerging technologies to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities •Advanced Skill in using Excel and other MS Office products•Experience with data visualization tools required (e.g., Tableau, Power BI, etc.)•Strong analytical skills, including root cause analysis•Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders•Ability to clearly articulate findings and recommendations to both technical and non-technical audiences•Excellent Project Management skills•Skill in developing process flows •High School diploma or equivalent required

Key Metrics

•Improved customer experience for Vistra Retail

•Optimize processes to drive efficiencies and reductions in customer escalations

•Timely and accurate creation of regular and ad hoc reporting

•Contributory responsibility for the achievement of Vistra Retail customer complaint goals

Job Family

Marketing

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_

_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at [email protected] to** **make a request.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.

As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .

Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .

Come join us and be part of something special! Click here to learn more about Vistra.

_It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.