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Overview *** This position is contingent upon contract award *** SOSi is actively seeking a Site Operations Manager to support our customer’s mission to provide facilities, care, and services at Overflow Emergency Overnight Shelter site(s) in Massachusetts. Essential Job Duties Support the Program Director and Site Operations Supervisors by overseeing scheduling, site staffing, transportation, and overall site(s) operations. Provide leadership for the integration of all program components of the shelter: case management and advocacy for guests, education & training programs, and follow-up stabilization services to meet family’s needs. Ensure proper protocols are in place for mandated reporting of child abuse and neglect to the Department of Children and Families (DCF). Act as the designated Shelter Guest Rights Officer, developing and overseeing the implementation of a statement of Shelter Guest Rights. In collaboration with the Project Management Office, oversee compliance with file storage procedures to ensure information security. Support Operations Supervisors in completing all required reports in a timely fashion. Collaborate with the Program Director, Site Operations Supervisor(s), and Community Resource Manager(s) to maintain systems of referral, screening, and approvals for guests. Work with the Program Director to establish Continuum of Care regional or state task force meetings to facilitate resource distribution and maximize coordination across service providers and government agencies. Ensure adequate and reliable staffing to ensure the effective operation of the site(s) and avoid overtime shifts, coordinating background checks and other vetting. Provide regular staff training and coaching opportunities for professional and skills development. Ensure staff participation in SOSi and customer-sponsored, mandatory trainings. Provide ongoing opportunities for mandated reporter training for child abuse and neglect. Ensure that all staff are up-to-date in CPR and First Aid certifications. Hire for any staff positions when vacancies or new positions occur. Supervise and support outreach and onboarding functions for staff recruiting and retention. Oversee all transportation functions to support the Site Operations Supervisor(s) and maintain good relations with transportation vendors and meet guests’ transportation needs, including scheduling and coordination support. Assist with the development of systems, processes and tools to enhance program performance. Other duties as assigned. Minimum Requirements Must be authorized to work in the U.S. Bachelor’s Degree in social service, education, psychology, sociology or other relevant behavioral science. Must have at least two (2) years of progressive employment experience with a social services agency or organization, or two years of operations management experience. Must pass a drug test, motor vehicle record check and a background check, after accepting a conditional offer of employment. Preferred Qualifications Experience and/or training in Massachusetts-operated shelters is preferred but not required. Experience working with immigrant populations is preferred but not required. Bilingual English/Spanish or English/Haitian Creole is preferred, but not required. Work Environment Work in a fast-paced environment and remain emotionally controlled. Willing to work evenings, weekends, and holidays as needed. Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions. Travel throughout the U.S. as needed. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.