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Description We are looking for a skilled Desktop Support Analyst to provide exceptional technical assistance to end users, with a particular focus on supporting Japanese-speaking clients or employees. This role involves troubleshooting a variety of hardware, software, and network issues while ensuring seamless communication in both Japanese and English. This is a long-term contract position based in Mountain View, California, offering the opportunity to work in a dynamic pharmaceutical environment.

Responsibilities:

• Deliver comprehensive technical support for desktops, laptops, and other hardware systems, ensuring prompt resolution of user issues.

• Diagnose and resolve software-related problems, including installation, configuration, and updates.

• Provide specialized assistance to Japanese-speaking users, ensuring clear and effective communication in both Japanese and English.

• Troubleshoot network connectivity issues to maintain uninterrupted access to essential systems.

• Collaborate with IT teams to implement solutions that enhance system performance and user experience.

• Maintain detailed records of support requests and resolutions to track recurring issues and improve processes.

• Conduct routine maintenance and updates for workstations to ensure optimal functionality.

• Assist in onboarding new employees by setting up their devices and providing orientation on IT systems.

• Respond swiftly to emergency technical issues, minimizing downtime and disruption.

• Educate users on best practices for maintaining their hardware and software systems. Requirements • Proven experience in desktop support, including troubleshooting hardware, software, and network issues.

• Fluency in both Japanese and English, with excellent verbal and written communication skills.

• Strong knowledge of computer hardware systems and peripherals.

• Ability to diagnose and resolve technical issues efficiently and effectively.

• Familiarity with network configurations and connectivity troubleshooting.

• Exceptional customer service skills and a user-focused approach.

• High attention to detail and ability to maintain accurate documentation.

• Willingness to work in a long-term contract position in Mountain View, California. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .