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Description We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.

Responsibilities:

• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.

• Install and configure operating systems, software applications, and hardware peripherals as needed.

• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.

• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.

• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.

• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.

• Participate in IT projects and special initiatives focused on desktop support and deployment.

• Provide end-users with hands-on technical assistance and training to address their concerns.

• Ensure compliance with security protocols and best practices when managing devices. Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

• At least 2 years of experience in desktop hardware/software deployment, configuration, and support.

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