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Operating Model Lead

125064

Let’s grow together!

About Zurich Cover-More

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travelers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

We are currently seeking a dynamic leader to join our team at Zurich Cover-More to coordinate our future state operating model design and execution. This Operating Model Lead role will report to the Director of Transformation.

The Operating Model Lead will play a critical role in the successful go-forward organizational design of Zurich Cover-More. This role requires a strategic thinker with experience designing and implementing a revised operating model in a complex organizational context with multiple priorities. This ideal candidate will have experience:

+ Coordinating global cross-functional teams to design and implement operating models for financial services organizations.

+ Successfully working cross-functionally in a matrixed environment.

+ Balancing competing priorities in a post-merger integration context.

Responsibilities include:

+ Facilitate analysis and optionality design in target operating model design to engage leadership in go-forward decisions.

+ Lead functional detailed design sessions of functional subject matter experts to arrive at a feasible global operating model design.

+ Coordinate with IMO and Technology leads to align on initiative prioritization and integrated roadmap.

+ Manage team of direct reports as well as cross-functional members to deliver results.

+ Establish and agree key performance and financial budgets for projects in order to optimize business performance in line with set objectives.

+ Lead multi-dimensional, high-value programs in complex cross functional/organizational environments.

Required experience:

+ Bachelor’s degree and 7 or more years of experience in Financial Services/Insurance or Consulting

OR

+ High School Diploma or Equivalent and 9 or more years of experience in Insurance or Consulting

AND

+ Experience in operating model design or organizational effectiveness

+ Experience in the application of existing and/or change management methodologies and tools

+ Project management experience

+ Experience working with business stakeholders within a cross-functional matrix environment and managing the complexities of a post-close acquisition governance structure.

+ Strong verbal and written communication skills

+ Experience with collaboration and building credibility with senior leaders

+ Strong consulting and influencing skills

Preferred experience:

+ In-depth knowledge of travel insurance or the insurance industry generally, with subject matter expertise in at least one functional insurance discipline; such as, Distribution, Underwriting, or Claims Experience building a go-forward organization in a post-merger integration environment.

Compensation

_The salary range for this role is $197,800 to $342,000. This is the range Zurich Cover-More in good faith believes is the range of possible compensation for this role at the time of the posting. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable._

EOE Disability / Veterans