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Description

Lead Amazon's global Device Management Team (DMT) operations in a role that sits at the intersection of device innovation and operational excellence. You will oversee a complex ecosystem managing the entire lifecycle of prototype devices - from initial receipt and stow to outbound distribution including kitting, flashing, and packaging innovations, and then end to end returns process and eventual device destruction. This comprehensive scope ensures you'll have visibility and influence across every touchpoint of our prototype devices, from their arrival at our facilities to their secure disposal.

As the Senior Manager of DMT Operations, you'll lead a diverse team of Program Managers and Device Specialists while orchestrating global operations across NA, EMEA, and APAC regions. Your organization will be responsible for the secure handling and distribution of thousands of prototype devices annually, supporting critical product development milestones and launch readiness testing. You'll drive operational innovations that reduce distribution cost and time, enhance security protocols, and scale our capabilities to support Amazon's rapidly growing device portfolio.

This role offers the unique opportunity to influence Amazon's next generation of devices while building and scaling a world-class operations organization. You'll partner closely with Beta Leadership, Security teams, and Product Line organizations to ensure DMT remains a trusted partner in bringing new devices to market. Your oversight of the full device lifecycle - including critical processes like kitting, flashing, and returns management - positions you to drive efficiencies and innovations that can significantly impact Amazon's device development speed and cost-effectiveness.

Key job responsibilities

- Lead a team of Program Managers responsible for global device distribution, quality management, and inventory control.

- Establish and maintain KPIs for operational performance and team effectiveness.

- Deep dive DMT metrics and reporting processes to improve/automate data collection and analysis.

- Drive operational excellence across DMT's end-to-end processes, from device acquisition to destruction.

- Develop and implement strategic initiatives to optimize global distribution networks and improve operational efficiency.

- Partner with Device Product Line teams (Tablets, FTV, Echo) to ensure seamless prototype distribution and returns.

- Own budget planning and resource allocation across global operations.

- Drive continuous improvement initiatives and process automation.

A day in the life

Leading DMT's global operations requires balancing strategic initiatives with tactical execution while managing stakeholders across multiple time zones. Here's what a typical day might look like:

- Start the day reviewing global operational metrics and addressing any escalations.

- Lead daily stand-up with direct reports to align on priorities and remove blockers.

- Drive Tech team priorities to launch new DMT features and automate manual operational tasks.

- Review and approve resource allocation strategies for high-priority programs.

- Conduct 1:1s with team members to provide guidance and support career development.

- Analyze operational data to identify improvement opportunities and drive strategic initiatives.

About the team

The Device Management Team (DMT) is the operational backbone of Amazon's device distribution ecosystem, managing prototype distribution globally. Our diverse team of Program Managers and Device Specialists drives excellence in operations, quality, inbound operations, and distribution strategy. We operate with a clear mission: secure prototype handling that builds customer trust, while continuously innovating to reduce lead times and costs. Through calculated risk-taking and scalable solutions, we maintain our position as Amazon's trusted, low-cost provider for prototype distribution. Our team's success comes from balancing operational goals with security standards, ensuring seamless support for Amazon's device development lifecycle.

Basic Qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- 5+ years of cross functional project delivery experience

- 5+ years of program or project management experience

- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.