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Amalgamated Bank is seeking an Online branch Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online account opening. Keep abreast of product upgrades, identify risk and exposure, between the online branch team, vendors, and other pertinent Bank departments

By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

+ Administer and maintain the online banking application and enrollment approval process

+ Coordinate end-user verification with the respective Amalgamated branch and/or department

+ Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications

+ Maintain applications to keep customer information current across all pertinent applications

+ Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls

+ Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications

+ Review applications, reports, and other Online Banking documentation for accuracy

+ Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes

+ Administration of the various online banking services, the operational functions and technical support to Bank’s customers. Using all prescribed means to ensure customer satisfaction

+ Back up all functions related to the Online Branch as needed

+ Research and respond to customer’s inquiries regarding online account opening

+ Perform all RBR duties such as stop payment, check orders, atm/debit card orders, claims, statement requests, and other pertinent customer requests

+ Assist online officers in performing various online branch functions and branch reports, as requested

+ Knowledge and use of the Bank’s system to keep current with updates to policy and procedures

+ Assist with fraud investigations

+ Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction

+ Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies.

+ Proactively present and cross sell bank products, through probing questions and offer appropriate products and services based on customer responses. This is accomplished by utilizing the Client Relationship Notes form with current or potential customers. Participate in Bank promotions

+ Perform various related administrative duties as directed by manager

Knowledge, Skills and Experience Requirements:

+ High school diploma or equivalent

+ Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint

+ Excellent oral and written communication skills

+ Excellent customer service skills

+ Knowledge of branch banking

+ Thorough knowledge of Bank wide operations

+ Minimum two (2) years of related banking reconcilement experience

+ Good mathematics and investigative skills

+ Knowledge of compliance laws

+ Prior data entry experience required

Our job titles may span more than one career level. The starting base salary for this role is between $25 per hour – $27 per hour. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans . (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement (https://www.amalgamatedbank.com/sites/default/files/pay-transparency.pdf) . Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Hybrid Work Model

Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.

Search Firm Representatives- Please Read Carefully

Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.