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Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Regional Director of Service Responsibilities:

• Forecasts goals and objectives for the department and strives to meet them

• Hires, trains, motivates, counsels, and monitors the performance of the service department

• Prepares and administers an annual operating budget for the service department

• Maintains reporting systems required by management and the factory

• Monitors the performance of the department using appropriate reports, tracking systems, and surveys

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know

• Ensures compliance with manufacturer warranty and policy procedures

• Accounts for documents; ensures none are missing and are processed correctly

• Fosters professional employee development and coordinates with department managers to determine training needs

• Establish and maintain good working relationships with customers to encourage repeat and referral business

• Keeps abreast of new equipment and tools available and recommends purchases

• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

• Serves as liaison with factory representatives

• Develop and maintain pricing guides and maintenance menus for frequent labor operations, and coordinate the usage throughout the service organization

• Handles customer complaints immediately and per company’s guidelines

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience

• Establishes and maintains good working relationships with other departments

• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

• Understands and follows work rules and procedures

• Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates

• Follows lawful directions from supervisors

• Follows the Company Code of Business Ethics and Conduct

• Upholds the company’s non-disclosure and confidentiality policies and agreements

• Attends company meetings as required

• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

• Other duties as assigned

Regional Director of Service Requirements:

Required Education and Experience

High school diploma or equivalent. 3 - 5 years of service experience or equivalent combination of education and experience.

Preferred Education and Experience

• Previous Technician experience

• Bachelor's degree (B.A.) from four-year college or university

• Three to six years related experience and/or training; or equivalent combination of education and experience

Ready to Join?

Premier Truck Group is an equal opportunity employer.