"Alerted.org

The Food & Beverage (F&B) Manager is responsible for supporting and leading all aspects of food and beverage service operations in collaboration with the F&B management team. This hands-on role oversees various outlets including à la carte dining, banquets, catering, and club events, with a particular emphasis on beverage operations. The F&B Manager is expected to lead by example, ensuring exceptional member and guest satisfaction while upholding the Club’s goals, policies, and standards.

Essential Duties and Responsibilities

+ Oversee daily operations of all F&B outlets including à la carte dining, banquets, catered events, and club functions.

+ Lead, train, and supervise F&B staff, supporting hiring and onboarding processes.

+ Establish and communicate clear expectations for service excellence across all venues.

+ Maintain a strong, visible presence on the floor during key service hours to assist members, guests, and staff.

+ Collaborate with other F&B leaders to manage banquet/catering setup and execution, ensuring high-quality experiences.

+ Conduct orientation and ongoing training for all service team members.

+ Coordinate and facilitate pre-shift line-up meetings, sharing key updates such as reservations, menu changes, and special requests.

+ Deliver consistent departmental training and staff development.

+ Manage scheduling to meet operational needs and labor budget targets.

+ Handle member and guest concerns professionally, escalating to senior management as needed.

+ Support the execution of service improvements in alignment with club-wide F&B goals.

+ Act as Manager on Duty (MOD) as scheduled or in the absence of the Senior F&B Manager.

+ Maintain strong working relationships with the Executive Chef, Sous Chef, Events Coordinator, and other departments.

+ Ensure cleanliness and maintenance of all F&B facilities and equipment.

+ Stay current on trends and developments through professional development and continued education.

+ Foster a positive, respectful work environment by modeling integrity, professionalism, and service excellence.

+ Continually enhance beverage knowledge and assist in educating staff on wine, spirits, and service techniques.

+ Perform additional duties as assigned by the Assistant General Manager (AGM).

Requirements

+ Strong leadership presence with the ability to manage independently and with discretion.

+ Sense of urgency and accountability in all aspects of service delivery.

+ Excellent communication, interpersonal, and conflict-resolution skills.

+ Proven ability to manage multiple priorities while meeting deadlines.

+ Proficient in POS systems; able to train staff in system use and troubleshooting.

+ Thorough knowledge of safety, emergency, and fire protocols.

+ Strong member service mindset with a high level of professionalism and attention to detail.

+ High school diploma or equivalent required; college degree in Hospitality or related field preferred.

+ Minimum of two years of restaurant or hospitality-based customer service experience required.

+ Valid driver’s license required.

Benefits

Pay:

$55k annually - year round position

+ -Medical/Dental/Vision Insurance

+ Life Insurance

+ 401(K)

+ Flexible Spending Account (HSA)

+ Tuition Reimbursement

+ Paid Vacation