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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

About the Role

The Customer Engineering team is an engineering team working towards sustaining and enhancing HashiCorp’s Vault product. You will be directly contributing to the Vault product, with a focus on critical customer issues, partner concerns, features, improvements, and bugs.

This role is a blend of engineering and customer support, where you will help resolve complex customer issues. Other tasks will include product enhancements, feature request development, and bug triage. The majority of our tools and integrations are written in Golang.

This person will be a part of the[1] Vault engineering team at HashiCorp, working to provide a phenomenal and broadly used secrets tool for businesses and individuals handling all sizes and types of infrastructure.

In this role, you can expect to:

An engineer in this role can expect to:

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Triage incoming customer or support requests by working closely with product, engineering, and support.

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Establish an understanding of the request by working with support, the customer, and setting up a reproduction.

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Provide guidance and develop playbooks for internal teams around issue resolution.

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Implementing bug fixes for specific customer issues.

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Converting larger issues into clear and actionable backlog items.

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Improve documentation for usage and solving problems where gaps are found.

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Participate in agile planning meetings to facilitate understanding and prioritization of backlog items.

References

Visible links

1. https://www.vaultproject.io/

Required technical and professional expertise

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You have experience in a programming language like Go, Java, or Python

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You like writing programs that can be understood by their users

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Experience with Kubernetes or other container orchestration systems

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Experience working with distributed software within a Linux environment

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Experience with customer support or OSS community support to help work with the Vault community

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Experience operating and maintaining production systems in a public cloud environment

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Expertise in one or more of the major public clouds

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Familiar with infrastructure management concepts

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Working understanding of commonly-used security technologies

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Experience using Vault

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.