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Description

Amazon’s Country Parity, Expansion, and Integrations (CPE&I) team supports our network of Delivery Service Partners (DSPs) as they build and grow independent last mile delivery businesses across the Americas (Brazil, Canada, Mexico). The Senior Manager of CPE&I leads a team of program managers focused on driving parity among programs and expanding initiatives to improve the quality of our Americas DSP last mile delivery network across geographies. Specifically, the CPE&I team designs programs and builds scaleable processes to support DSPs in operating healthy, sustainable businesses.

As a Senior Manager of CPE&I, you will lead a team of program managers who each support specific countries and last mile programs, defining and executing a roadmap that improves delivery quality and DSP experience. You will play a key role in scaling and standardizing the DSP program across Canada, Brazil and Mexico. This role requires the ability both to think strategically and tactically, meaning you are not only able to develop and drive high-level product and program- based initiatives, but can also roll up your sleeves, dig into the details, and coordinate and influence an array of key stakeholders across the business to deliver strong programmatic results including helping drive financial, operational, and safety outcomes across the DSP network. Specifically, the Senior Manager will lead program managers in delivering regular business and senior leader reviews, and aligning teams on initiatives that improve delivery quality, speed, and cost. This is a highly visible role, meaning that the right candidate will be adept at building consensus across teams including Legal, Operations, Change Management, Pricing, Global Offer, Capacity Planning, Insurance, Fleet, Compliance, Safety and Performance, and Technology, among others, and be able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will also be able to dive deep, identify root cause, and move between strategy and execution on a daily basis. In short, the successful candidate will have a proven track record of taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities

• Manage the full lifecycle of a complex cross-functional program with accountability for DSP Quality goals across multiple geographies

• Define and execute a parity roadmap that improves delivery quality, speed, cost, and the DSP experience. This includes leading programs from the idea inception to implementation and managing multiple, competing projects and effectively prioritize them in partnership with stakeholders and change management

• Define strategy in ambiguous environments by translating complex business problems into clear, efficient solutions

• Analyze complex business data, generate actionable insights, drive cross-functional solutions, build scaleable processes (mechanisms) and communicate the impact of critical business initiatives

• Influence and negotiate priorities with other teams cross-functionally and across geographies

• Communicate with senior management on status, risks and opportunities, and change management

• Hire and develop a team of program managers

• The role is based out of our SUB REGION office (five days per week), but this individual will travel regularly to countries to support program managers and DSPs in market (~5 days per month)

About the team

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Basic Qualifications

- 8+ years of program or project management experience

- 8+ years of managing teams experience

- 5+ years of delivering cross functional projects experience

Preferred Qualifications

- MBA

- Spanish and/or Portuguese fluency

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.