• Manager, SDR Operations

    Dynatrace (Boston, MA)


    Your role at Dynatrace

     

    We’re seeking a strategic and execution-focused Manager of SDR Operations to help power the success of our global Sales Development team. This role is ideal for a content-savvy, data-minded operations professional who thrives on building structure, aligning stakeholders, and creating impactful tools and programs that drive pipeline performance. As the Manager of SDR Operations, you’ll play a critical role in developing high-impact content, building campaign execution strategies, and supporting the operational infrastructure that enables SDR efficiency.

    Key Responsibilities

    Strategic Content Development

    • Create internal content to support SDR operations, such as performance dashboards, leadership presentations, and campaign program plans.

    • Develop prospecting messaging & cadences for SDRs that align with Dynatrace’s brand narrative, sales plays, and campaign themes.

    • Partner with SDR Enablement and Marketing to ensure consistency and effectiveness of external-facing SDR communications.

    Program Strategy & Execution

    • Collaborate with cross-functional teams to translate go-to-market priorities into actionable SDR programs that improve SDR efficiency, productivity, and conversion rates.

    • Work with SDRs, Marketing, Sales, and Sales Operations to support integrated campaigns and initiatives.

    • Contribute to execution of field events, targeted outreach campaigns, and personalized messaging efforts.

    Project Support & Operational Infrastructure

    • Support core operational projects such as compensation planning, territory management, lead routing, and process standardization.

    • Help maintain accurate SOPs and documentation for SDR processes and tech stack workflows.

    Tech Stack Management & Adoption

    • Support administration and usage optimization of the SDR tech stack including Salesforce, Salesloft, ZoomInfo, Drift, and 6sense.

    • Partner with Marketing Ops, Sales Ops, and SDR teams to improve tool adoption, reporting accuracy, and day-to-day workflows.

    Key Attributes

    • A structured, detail-oriented thinker with strong execution skills.

    • A collaborative mindset with the ability to build trusted relationships across departments.

    • Comfortable juggling multiple projects and shifting priorities in a fast-paced environment.

    • Passionate about optimizing processes, building useful content, and enabling success.

     

    What will help you succeed

    Minium Qualifications

    • 3–5 years of experience in SDR operations, marketing operations, or a related field.

    Preferred Qualifications

    • Proven experience creating messaging, pipeline strategy, and internal reporting content.

    • Experience with tools such as Salesforce, Marketo, Salesloft, ZoomInfo, Drift, & 6sense.

    • Demonstrated ability to collaborate across sales, marketing, and operations teams.

    • Excellent communication and project management skills.

    • Bachelor's degree in business, Marketing, Communications, or a related field preferred.

    Why you will love being a Dynatracer

    + A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

    + Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

    + A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

    + An environment that fosters innovation, enables creative collaboration, and allows you to grow.

    + A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

    + A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

    + A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

     

    Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.