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PrecipartSystems Analyst Farmingdale, NY 11735

Precipart. located in Farmingdale, NY, is looking to hire a Systems Analyst to join our Global Digital Solutions Team. The Systems Analyst will play a crucial role managing the Helpdesk, responding to service requests, and assisting with projects and deployment. They will maintain a reliable, secure, and efficient technology environment. The ideal candidate will be able to troubleshoot, deploy, configure, maintain, and monitor all network and system equipment and applications to ensure smooth network and system operations, both in the cloud and on-premises. This role requires a customer-centric mindset, with a strong commitment to providing responsive, solutions-focused support that ensures a positive experience for end users across the organization.

ESSENTIAL FUNCTIONS

+ Perform Helpdesk duties including troubleshooting Windows OS, printer issues, answering helpdesk calls, and triaging tickets with a sense of urgency

+ Communicate with users/customers to keep them informed of incident progress, upcoming changes, or outages

+ Setup, modify, and deactivate user accounts, permissions, and passwords,

+ Implement new PC builds, maintain Windows updates, and perform file restores from backups

+ Maintain and upgrade existing systems as required, including PC’s, printers, servers, and related equipment

+ Install and rollout new hardware and applications

+ Maintain inventory of all equipment, software, and licensed users

+ Fully support, configure, and maintain the network, servers, firewall, and third-party applications

+ Ensure network security and connectivity by monitoring performance, testing for weaknesses, and conducting regular security assessments and audits.

+ Conduct regular system reviews and generate reports on performance and improvement opportunities

+ Create and maintain system baseline documentation and user manuals

+ Collaborate with various teams to resolve issues and ensure solutions are viable and consistent

+ Research and evaluate new technologies; perform risk mitigation planning and cost/benefit analysis

+ Structure and prioritize business requirements and communicate plans with stakeholders for review and approval

+ Provide training sessions and workshops on various system processes.

+ Participate in change management and performance improvement initiatives

+ Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.

REQUIRED EXPERIENCE / SKILLS / EDUCATION

+ Bachelor’s degree in Computer Science or related field

+ 3+ years of hands-on technical experience with systems, network, security, etc.

+ Knowledge of computer systems, PC repair, and network management

+ Must have a strong background in technologies including but not limited to Telecommunications, Office 365, Active Directory, VMware, Sophos, SSO, 2FA, SaaS, Cisco, and Cloud solutions

+ Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness

+ Strong troubleshooting and analytical skills

+ Ability to work independently on projects and tasks

+ Excellent interpersonal and verbal and written communication skills

+ Ability to write clear work instructions and present trainings

+ Strong customer centric focus to create positive and productive working relationships

+ Must be a continuous learner of new skills and technology

+ Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude.

PREFERRED EXPERIENCE / SKILLS / EDUCATION

+ ERP systems experience, preferred

+ Infor product experience, a plus

+ Manufacturing environment experience, a plus

Pay Range:$65,000 to $75,000 annually

Salary for this role will be determined through our assessment process, taking into account your skills, experience, and qualifications.

What We’ll Offer You in Return:

+ Base salary plus incentive program

+ Paid time off (TOB, holidays, parental leave)

+ Employee Referral Bonus

+ Medical, dental, vision insurance

+ Flexible Spending Account

+ Health Savings Plan

+ Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans

+ 401k Profit sharing plan

+ Tuition Assistance

+ National Employee Assistance Program

+ 529 College Savings Program

+ Professional development and training

+ Clean and organized workspace and manufacturing facilities

+ Company events and outings

+ Stable organization with opportunities for future growth within the company

About Precipart:

Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.

EOE/Minorities/Females/Veterans/Disabled

We are an affirmative action and equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Phone: 877-252-2168

Email: [email protected]