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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

•​​Manage teammates that are responsible for working any identified corrections or missing documents found during the initial retail non-government loan review and ensure all recorded documents and final title policies are obtained and reviewed within determined service loan agreements (SLA) for both retail and correspondent production. Manage offshore vendor and multiple processes with responsibility of 25+ teammates.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

•​​1. Uses reporting from Loan Origination System to document and manage teammate production.   Monitor pipeline to manage aging and strategize the optimal way for department to obtain outstanding documents and corrections.

•2. Provide regularly scheduled feedback to managers and teammates utilizing clear metrics and well established goals.

•3. Maintains a strong working relationship with fulfillment centers, correspondent lenders, settlement agents and Vendor Management.

•4. Ensure all investor requests for documentation are completed within service level agreements (SLA) and quality is maintained.

•5. Ensure all policy and procedures owned by the Post Closing document teams are maintained and current. Any process changes are updated within Policy and Procedure Manager (PPM) with guidance from Legal and Compliance

•6. Maintain strong control environment to ensure process and procedures in line with Audit and Sarbanes-Oxley oversight

•7. Coordinate feedback of findings to fulfillment centers and Correspondent Lenders. Develop and manage strong communication and timely reporting for Vendor Management, senior leadership, audit, examiners, Note custodian and Capital Markets.

•8. Responsible for planning/capacity to ensure no impacts to SLA's, client and investor & regulatory requirements while adjusting to market fluctuations in the industry.

•9. Develop and establish goals for department and set protocols in place to ensure these goals are met.

•10. Ensure proper staffing requirements within areas of responsibility are met and that all associates are properly trained.

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Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree or equivalent education and experience.

2. Five years Post Closing or comparable mortgage experience.

3. Three years mortgage management experience.

4. Strategic thinking and analytical skill strength.

5. Strong verbal and written communication skills.

6. Demonstrate proficiency in basic computer applications, such as Microsoft Office software products.

7. Strong industry-related regulatory and legal knowledge

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)