• Enrollment and Curriculum Support Specialist

    CUNY (New York, NY)


    Enrollment and Curriculum Support Specialist

    POSITION DETAILS

    As New York's leading online school since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule.

    Reporting to the Enrollment Systems Manager, the Enrollment and Curriculum Support Specialist, in addition to the CUNY Title Overview, will be responsible for but not limited to the following duties:

    • Supports the operation and maintenance of the School’s early alert (EAB Navigate), degree audit (DegreeWorks), and admissions application (SLATE) platforms.

    • Maintains data integrity, accuracy and workflow processes including student apps and in-system surveys across software platforms.

    • Compiles, cleans, and validates data across software platforms to provide relevant, timely, and accurate information.

    • Reviews and enters curricular requirements in DegreeWorks for all active catalog years and updates them in accordance with approved curricular changes.

    • Creates reports for course scheduling and academic progress; fulfills various ad hoc and outreach data requests from program and division colleagues.

    • Troubleshoots and addresses technical and user issues.

    • Collaborates with end users to gain feedback on system utilization and implements improvements.

    • Provides training for faculty, staff and advisors, with a focus on optimally leveraging the system platforms.

    • Represents CUNY SPS at relevant CUNY Central meetings.

    • Perform other tasks as assigned.

    NOTE:

    • Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

    • Candidates must be legally authorized to work in the United States on a full-time basis.

    QUALIFICATIONS

    Bachelor's Degree and four years' relevant experience required.

    Preferred Qualifications:

    •Demonstrated knowledge of the enrollment cycle and related processes in higher education.

    •Proficiency in PeopleSoft Oracle based systems such as CUNYFirst.

    •Experience with EAB Navigate, Degree Works, and SLATE software.

    •Experience in DegreeWorks scribing.

    •Strong communication skills with extreme attention to detail.

    •A high level of organization and the ability to multi-task in a fast-paced environment.

    CUNY TITLE OVERVIEW

    Supports and consults with faculty, students, and others in the use of instructional systems, software, and programs.

     

    - Provides day-to-day support for users of instructional systems

     

    - May supervise a College help desk related to academic technology, supervising and training staff

     

    - Designs, develops, and delivers training and orientation sessions on the use of instructional technologies

     

    - May serve as an administrator and/or account coordinator for one or more systems

     

    - Assists in demonstrating the practical application of computers and communications technology for classes and workshops for faculty or students

     

    - May track problem reports, troubleshoot reported issues, and document resolutions

     

    - Performs related duties as assigned.

     

    Job Title Name: IT Academic Technology Specialist

    CUNY TITLE

    Higher Education Assistant

    FLSA

    Exempt

    COMPENSATION AND BENEFITS

    Salary commensurate with education and experience, between $68,004 - $72,667.

     

    CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

     

    CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

    HOW TO APPLY

    From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, access the employment page on our web site and search for this vacancy using Job ID# 30619 or Title.

     

    • Applicants must attach a resume and cover letter.

    CLOSING DATE

    July 24, 2025

    JOB SEARCH CATEGORY

    CUNY Job Posting: Managerial/Professional

    EQUAL EMPLOYMENT OPPORTUNITY

    CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

     

    Job ID

     

    30619

     

    Location

     

    School of Professional Studies