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Job Description

Process Improvement Manager II-Health System Operations -Corporate-Full-Time Days-Hybrid

The Process Improvement (PI) Manager II leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture, especially the Mount Sinai Continuous Improvement Academy. The PI Manager II plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies.

Qualifications

+ Bachelors' degree (Masters Preferred)

+ 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model

+ Certification and/or working knowledge of Lean/Six Sigma methodologies

General Skills and Competencies

+ Strong written and verbal communication skills

+ Strong analytical and trouble-shooting skills

+ Project management experience with an emphasis on process improvement, change management, or implementation of customer/ patient centered processes

+ Willingness and proven ability to quickly learn new skills and acquire knowledge in order to perform job effectively

+ Ability to work independently or as part of a team

+ Excellent follow-through skills, self-motivated and detail-oriented

+ Strong organizational and time management skills to manage multiple projects, issues, and priorities effectively and simultaneously with great attention to detail

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Responsibilities

Program Management:

+ Contributes to Mount Sinai Continuous Improvement Academy (MSCIA) development and growth through content creation and edits, ongoing program management, and live class production. Utilizes online learning platform PEAK to effectively schedule and administer live classroom programs

+ Serves as facilitator for MSCIA upper level courses. Harnessescontent knowledge and teaching techniques in order to effectively facilitate classes for all levels of the organization. Provides peer feedback and support for other facilitators

+ Develops and updates Standard Work and Operating Procedures for all aspects of MSCIA courses. Manages programmatic inputs of junior staff

+ Coaches and advises improvement initiatives through all project phases; able to effectively manage coaching of multiple concurrent projects. Collaborates with stakeholders to develop and test hypotheses related to scope of analysis

+ Designs presentations that illustrate improvement concepts and descriptions of operations, using PowerPoint. Skilled at providing guidance to colleagues in the development of clear and effective presentations

+ Develops other programs, special courses, kaizen sessions, and daily management activities as needed for implementation across the health system.

Process Improvement and Data Analysis:

+ Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives, can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies

+ Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success

+ Plans and executes data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, quality measures, patient satisfaction measures, and demographic data

+ Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations

Internal Development:

+ Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff

+ Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations

+ Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation

+ Performs other duties as required

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87692 - $127000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.