"Alerted.org

Junior Executive Technical Support

Washington, DC

**Type:** Contract-to-Hire

**Category:** Support

**Industry:** Government

**Reference ID:** JN -062025-102650

**Date Posted:** 06/25/2025

**Shortcut:** http://careers.eliassen.com/nUw1Bt

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Description:

Our client is a prestigious government agency located in Washington, DC, specifically within the Department of Transportation Headquarters’ Building. They are seeking a highly skilled and experienced Executive Level Technical Support Specialist to provide exceptional technical support to Political Appointees, Senior Executives, and their Administrative Assistants. The ideal candidate will have a strong background in customer service and technical support, with a focus on secure and sensitive environments.

Pay: $35 - $40 an hour

•** **_This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

Responsibilities:

+ Provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants.

+ Diagnose and resolve issues related to PCs, Laptops, MacBook iOS, mobile devices, software applications, telecommunication issues, and local network issues.

+ Perform general IT maintenance tasks and resolve moderately complex problems immediately.

+ Recommend hardware and software solutions, including new product acquisitions and upgrades.

+ Conduct training programs for the organization's computer users about basic and specialized applications.

+ Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system.

+ Escalate and coordinate integrated strategies for troubleshooting and issue/incident resolution across multi-disciplinary teams.

Key Technical Skills:

+ Strong customer service and communication skills.

+ Mid-level troubleshooting skills for Microsoft Windows 10 and Mac iOS.

+ Experience with installation and configuration of new machines in a Windows environment.

+ General knowledge of Smart cards / PIV cards.

+ Experience with Office 365, VPN, and Active Directory.

+ Ability to provide remote tool support.

+ Experience with conference room / VTC setups.

+ Wireless troubleshooting for iPhones and iPads.

Experience Requirements:

+ Minimum of 4 years of customer service experience.

+ 1-3 years of experience in executive-level technical support.

+ Demonstrated prolonged experience (minimum of 2 years consecutively in one post) working in secure and sensitive environments, with appropriate handling of secure and sensitive data.

+ Experience with escalating and coordinating integrated strategies for troubleshooting and issue/incident resolution across multi-disciplinary teams.

Education Requirements:

+ High School Diploma and 2 years of Tier 2 Deskside Support experience, or 5 additional years of related experience in lieu of a diploma.

+ Desired certifications: A+, Network+, Microsoft 365, Microsoft IT Support Specialist Professional, Apple Certified Support Professional, ITIL certifications.

_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected]._

_About Eliassen Group:_

_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

_Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_