"Alerted.org

Our client, a leader in technology services, is seeking a Technical Documentation and Support Specialist to join their team. As a Technical Documentation and Support Specialist, you will be part of the Business Services team supporting the AI Translator initiative. The ideal candidate will have strong communication skills, excellent organizational abilities, and a keen attention to detail, which will align successfully in the organization.

**Job Title:** Technical Documentation and Support Specialist

**Pay Range:** $43 - $47/hr on W2

What's the Job?

+ Manage communications through central service desk aliases and classify emails from customers.

+ Validate quality issues and create appropriate work items for tracking and resolution.

+ Provide tier 1 responses to customer support channels and prepare analytics on support metrics.

+ Collaborate with Subject Matter Experts to curate content addressing customer inquiries.

+ Monitor industry trends and identify areas for process improvements and documentation enhancements.

What's Needed?

+ 3-5 years of experience in a technical support or similar role.

+ Proficiency in using service APIs and creating applications using .Net, Python, or Java.

+ Strong business acumen and analytical skills to understand customer and market trends.

+ Outstanding written and verbal communication skills for technical documentation.

+ Experience in website management, technical writing, or marketing is preferred.

What's in it for me?

+ Opportunity to contribute to the improvement of translator services and documentation quality.

+ Engage with a diverse team of professionals in a supportive remote environment.

+ Gain exposure to cutting-edge technology and industry trends.

+ Possibility for contract extension based on performance and project needs.

+ Flexible working hours to maintain a healthy work-life balance.

Upon completion of waiting period consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.