• Mid-Level Infrastructure Administrator (NEI-6)

    CyberData Technologies (Bethesda, MD)


    Job Title: Mid-level Infrastructure Administrator (NEI-6)

     

    CyberData Technologies is seeking a skilled Infrastructure Administrator to support the high availability IT infrastructure and operations of a clinical environment. This hybrid role involves on-site work and may require evening and weekend availability. The ideal candidate will possess strong expertise in network administration, clinical IT systems, and specific technical skills and problem-solving capabilities.

    Key Responsibilities

    System Administration and IT Operations:

    + Provide production support for networked systems, including daily operations, monitoring, and troubleshooting.

    + Identify, diagnose, and resolve network issues in a timely manner.

    + Escalate and communicate status updates to agency management and internal stakeholders.

    + Participate in an on-call rotation, providing after hours support for the critical clinic systems per SLA requirements.

    IT Infrastructure Support:

    + Monitor and maintain the clinic’s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions.

    + Maintain clinic systems across production and disaster recovery sites.

    + Support clinical IT systems, including configuration and ongoing maintenance.

    + Address IT-related incidents within defined SLA response times.

    + Support compliance with NIH security standards.

    + Create, maintain and follow SOP’s for managing the clinic’s systems.

    System Maintenance and Security:

    + Apply security patches and updates as required.

    + Perform after-hours and weekend system maintenance when necessary.

    + Assist in testing and documenting findings for the Continuity of Operations Plan (COOP).

    + Support database and backup administrators as needed.

    + Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines.

    Assessment and Reporting:

    + Support Security Assessment & Accreditation (SA&A) tasks.

    + Review daily clinic infrastructure emails and take appropriate action on system alerts and notifications.

    Qualifications:

    Experience:

    + Minimum 3 years of experience working in high-availability environments.

    + Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions).

    + Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022).

    + Solid understanding of networking protocols

    Skills:

    + Strong problem-solving and troubleshooting skills in network and system administration.

    + Ability to balance operational and project demands in a high-pressure environment.

    + Ability to demonstrate initiative with task-management and issue resolution.

    + Effective communication skills to engage with technical staff, clinicians, and management.

    + High attention to detail and adherence to SOPs in a regulated environment.

    Preferred Certifications:

    + CompTIA Security+ or Network+

    + ITIL Foundation

    + Microsoft Server OS certifications

    + Nutanix Certified Associate (NCA) or higher