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Job Category:

LIFT Academy

POSITION PURPOSE

Provides guidance and work direction to LIFT Crew Schedulers to ensure the compliance of the Instructor/Student schedules and ensure flights are properly staffed according to Company and FAA government regulations. Oversees and supervises the monitoring and quick recovery activities performed by Crew Schedulers.

ESSENTIAL DUTIES

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed._

+ Oversees the daily transactions for the LIFT Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team.

+ Fields concerns and complaints by instructors, students, crew schedulers and escalates as necessary.

+ Assists in scheduling students and instructors.

+ Monitors all flights regarding block, rest, and duty.

+ Monitors negative turns and potential downline delays and creates recrew opportunities.

+ Keeps operations posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations.

+ Ensures the best utilization of crewmembers.

+ Ensures all open flying is covered.

+ Provides daily turnovers to the next shift, the scheduling manager, and other members of the management team.

+ Ensures all crew scheduling tasks are completed.

+ Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.

+ Provides coaching and on-the-job training as directed.

+ Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

_The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job._

EDUCATION and/or EXPERIENCE.

+ High school diploma or general education degree (GED).

+ Two years of previous customer service or call center experience.

+ Proficient knowledge and experience with aviation related software systems required.

+ Able to utilize Microsoft Office applications.

+ Ability to perform high-level decision making and goal setting within strict time constraints.

PREFERRED EDUCATION and/or EXPERIENCE

+ Bachelors degree in Aviation

+ One year of crew scheduling experience

+ Experience in a call center environment.

+ Experience leading others.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.

REASONING/PROBLEM SOLVING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.

PHYSICAL DEMANDS

_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job._

+ Able to move about the work environment.

+ Frequently required to stand, walk, sit, talk and hear.

WORK ENVIRONMENT

_The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job._

+ Typically, not exposed to extreme environmental conditions.

+ Must be able to work a varied schedule including nights, weekends, and holidays.

TRAVEL REQUIREMENTS

+ Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.

Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada.

Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways.

Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles — those words are put into action each and every day at Republic.