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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The Department of Physical Medicine and Rehabilitation is currently seeking a full time Practice Manager. The Practice Manager provides administrative direction and coordination to the formulation, interpretation, and administration of current and long-range policies, procedures, and programs of a specialty practice. The incumbent also assumes responsibility for the overall operations, development, and success of the practice. In this important role, the incumbent acts as an information resource and ambassador to patients, physicians, staff, and the public.

Provides operational support to the Chair and Sr. Administrative Officer, assisting with policy creation and implementation, identifying areas for optimizing efficiencies, and enhancing service to our patients and other stakeholders.

2. Responsible for creating, analyzing, and disseminating monthly clinical operational key performance indicator reports. As part of the analysis process, providing department leadership with strategic initiatives to enhance clinical performance and operational efficiencies.

3. Hires, trains, counsels, and terminates support personnel including but not limited to: Approves biweekly time documents, Completes yearly performance evaluations, Prepares an annual staffing plan to support the Department of Physical Medicine and Rehabilitation patient business services, Continuously evaluate and improve system processes, Ensure that new and current employees attend UChart, managed care and other training courses related to practice operations.

4. Solves difficult payment and associated business office problems. Audits problem accounts.

5. Resolves problems relating to patient financial services.

6. Assist faculty members on an as needed basis on front end issues and all their clinical issues. Coordinate and supervise daily clinical activities for our clinic locations, which include:

a. Ensure that the master schedules, appointment scheduling, cancellations and rescheduling of all clinics are properly handled per University policy.

b. Resolve problems encountered by the staff pertaining to UMMG policies and procedures, insurance/managed care contracts, referrals, etc.

a. Aid in setting up clinics for all faculty and for changes.

7. Serve in the capacity of Service Ambassador for the Department. Resolve as many issues as possible as they occur and to triage or elevate issues that cannot be personally resolved. Facilitate the needs of our external customers (patients, payers, business associates, etc).

8. Responsible for the on-going training and communication of changes in policies and procedures through feedback to staff via regular meetings. Staff include department clinical administrative assistants and clinical business operations representative team members.

9. Manage and reconcile faculty time off requests across Workday, PLR, and on-call schedules; initiating corrective actions as needed.

10. Lead department strategic projects aimed at optimizing operational efficiencies and increasing departmental support across all missions. This includes automating manual processes and developing written standard operating policies for department processes (clinical, academic, and research)

11. Review and monitor pre-and post-research related activities to include working with central research sponsored specialist to provide department approval of pre-award budgets, monitor post-award reporting and expenditure compliance, review department effort certification process , etc – escalating to department administration as appropriate.

12. Lead emergency planning contingency plans for the department.

13. Lead onboarding items for staff.

14. Lead the new physician onboarding and credentialing processes by serving as the primary contact for both provider and UM/JHS medical staff and credentialing offices. Lead the recredentialing process as well.

15. Lead, manage, and coach Sr Administrative Assistant and Administrative Assistants Team

CORE JOB FUNCTIONS

1. Provides administrative and clinical supervision to ensure the effective implementation of patient services.2. Maintains liaison with administrators, physicians, and outside organizations.3. Prepares operational and financial reports and analyses setting forth progress, adverse trends, and recommendations or conclusions.4. Develops operating policies and ensures compliance with University policies and procedures.5. Conducts meetings with subordinates to ensure compliance with established practices.6. Implements new policies and keeps employees abreast of current changes and standards.7. Reviews usage of the facility to increase efficiency and profitability.8. Maintains awareness of current medical technology, health insurance trends, and government regulations.9. Adheres to all program and applicable governmental policies and procedures.10. Maintains a positive professional relationship with all personnel.11. Conducts utilization reviews of clinical services and tracks clinical plan goals and objectives.12. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:Bachelor’s degree in relevant field requiredExperience:Minimum 3 years of relevant experience requiredKnowledge, Skills and Abilities:

+ Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.

+ Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.

+ Financial Oversight: Knowledge of financial operations and management.

+ Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

+ Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

+ Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H9